Top-rated product
Product Reviews
cs001 Kauai
Named for an island popular among vacationers, the Kauai® redefines easy living. The Kauai hot tub seats 3 adults and features the UltraMassage® lounge and EcstaSeat®. Powerful spa jets and conversation seating makes the Kauai a popular 3 person hot tub. With 20 Euro jets, 5 VersaSsage® jets and a powerful ReliaFlo® 2.0 HP pump, the Kauai is a powerhouse of pleasure.
Overall rating:
4.5
/ 5
29 out of 30(97%)reviewers recommend this product.
Customer reviews for Kauai
Review 1 for Kauai
Overall rating
4
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
Greg
fromGreenville SC
What is your age range?Over 65
Kaui 3 person tub
PostedNovember 28, 2025
I'll give this a 4.9. Over all a very nice spa. I try to use it multiple times a week.
I gave this rating due to the lounger neck jets being a bit to low for me, you float in the lounger, and I wish the foot massage jets could be turned off.
The chair with the most small jets give a great intense massage. But wish there were neck jets in this location as well.
The pearl tub with tan surround are perfect.
So far in November due to the unique dual main circuit breaker design, I barely notice much if any increase in my power bill. The unit runs continously, which may be required for the salt water option.
The other small detail is it would be nice if the controls were facing the inside of the tub vs outward. But this is a personal desire.
I purchased many jaccuzi brand tubs in the past and was concerned about jet therapy performance.
No worries here. This tub out performs the jacuzzi.
I gave this rating due to the lounger neck jets being a bit to low for me, you float in the lounger, and I wish the foot massage jets could be turned off.
The chair with the most small jets give a great intense massage. But wish there were neck jets in this location as well.
The pearl tub with tan surround are perfect.
So far in November due to the unique dual main circuit breaker design, I barely notice much if any increase in my power bill. The unit runs continously, which may be required for the salt water option.
The other small detail is it would be nice if the controls were facing the inside of the tub vs outward. But this is a personal desire.
I purchased many jaccuzi brand tubs in the past and was concerned about jet therapy performance.
No worries here. This tub out performs the jacuzzi.
Response from Caldera SpasBy Vanessa, Customer Care, December 2, 2025
Thank you so much for your valuable feedback.
We truly appreciate your kind words about your experience. Your spa really does look inviting and relaxing, and we can only imagine how rejuvenating those hot tub moments must be.
We hope you continue to create many more wonderful memories there!
We truly appreciate your kind words about your experience. Your spa really does look inviting and relaxing, and we can only imagine how rejuvenating those hot tub moments must be.
We hope you continue to create many more wonderful memories there!
Review 2 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Tawnya
fromBrownville, NY
What is your age range?55-65
Small but Mighty
PostedNovember 25, 2025
I want to start by expressing how much we love Caldera Spas. Our first hot tub, the Martinique, was purchased in 2022 for our home in Maine. When we sold our house, we decided to stick with Caldera but were unsure which model to choose next: the Kauai or another Martinique.
After moving to upstate New York, we found a dealer in Ciano, and were thrilled by the great prices. However, that’s where the positive experience ended. The saying "you get what you pay for" truly applied to this dealership. Our first experience at the dealership in Maine was fantastic; from the moment we walked in until we had questions answered afterward, everything was great. Unfortunately, this dealership in New York was a different story. They do not handle the final hookup of the hot tub, which makes it difficult to ensure everything is running properly.
I was promised a tutorial video to assist with the setup process on the day of delivery (a Thursday). The next day was very windy, and I noticed our cover was lifting. I attempted to secure it using the snaps that were supposed to be attached, but they weren’t. When I called to address this, I was told they no longer secure the cover due to a lawsuit involving a previous customer who didn't want their cover secured, resulting in panel replacements. I expressed my frustration, asking why I hadn’t been given the option to have it secured and how I was supposed to keep the cover on during windy weather. One of the owners mentioned, “Well, I guess I can come out on Monday,” but his rudeness and dismissive attitude left us disheartened, and we preferred to handle it ourselves.
On Saturday, after the electrician finished wiring the tub, I realized I couldn’t find the tutorial that was supposed to be sent to me on Thursday. I messaged the other owner (who had given me his cell number to share delivery location photos) to inform him that I didn’t have the tutorial. He sent a video but stressed that he had gone out of his way to send it because he had no service. However, the video was for a Hot Springs model, which didn’t correspond to my tub’s controls. I asked for the correct tutorial and waited.
On Sunday, I tested the water and found that I needed to lower the pH and balance the alkalinity, but I did not receive any startup chemicals like we had in our first hot tub experience. With it being Sunday, nothing was open. I texted to express my frustration about not having the tutorial or the necessary chemicals.
Eventually, I received the tutorial via email, although I had not been informed that it would arrive that way. The owner texted me that they do not provide startup chemicals to balance the water. He then suggested that I should be grateful for his communication on a Sunday. I responded by saying that we clearly have different work ethics, as I respond to my customers 24/7. After that, I paused texting and left a voicemail, knowing I wouldn’t hear back until they opened on Tuesday.
On Monday, I located another spa dealership and purchased the necessary chemicals to balance the water's pH and alkalinity. I also noticed that the filter was very dirty. Given that I had dealt with well water in my previous hot tub, I knew that this water had just been added on Saturday and was only running to keep warm until Monday. I emailed them pictures of the filter and was told that it was factory-installed and had been tested before delivery, implying the dirtiness was due to my water.
Upon receiving a callback from a owner on Tuesday, he began the conversation by mentioning it was his wife's 50th birthday and that I had interrupted their event over the weekend. He insisted I should be grateful for his communication. I reminded him that he is not my friend; he is a service provider. I made a substantial purchase from them, and had he performed his job properly by sending the tutorial on Thursday, I wouldn’t have needed to text him at all.
I will NEVER purchase chemicals or anything else from this dealer again. While you might save money on a hot tub, you’ll be disappointed with the customer service.
As for Caldera I will rave about the quality of the tubs!
Response from Caldera SpasBy Vanessa, Customer Care, December 2, 2025
Thank you for sharing your concerns with us. I’m truly sorry to hear about your experience, and I can completely understand your frustration.
Your feelings matter to us, and we take your experience seriously. We work closely with our dealers to put hot tub owners first, aiming to build a supportive, trusting relationship that lasts for years.
We genuinely want to ensure you have everything you need for a smooth, enjoyable spa journey.
Please keep an eye out for an email from our Customer Service team, who are here to assist you.
Thank you again for reaching out, and we look forward to the opportunity to work with you soon.
Your feelings matter to us, and we take your experience seriously. We work closely with our dealers to put hot tub owners first, aiming to build a supportive, trusting relationship that lasts for years.
We genuinely want to ensure you have everything you need for a smooth, enjoyable spa journey.
Please keep an eye out for an email from our Customer Service team, who are here to assist you.
Thank you again for reaching out, and we look forward to the opportunity to work with you soon.
Review 3 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
5
/
5
Jeffrey
fromGorham, ME
What is your age range?55-65
Helping a Disabled Veteran on the Path to Recovery
PostedNovember 9, 2025
I'm a retired Army Veteran with 22 years of service as an Infantryman, Paratrooper, and Army Ranger. Years of wear and tear on my body, thousands of miles with the equivalent of my body weight on my back, months of combat operations in Iraq and Afghanistan, coupled with years of jumping out of perfectly good airplanes has left my body in pretty rough shape. Orthopedic damage, arthritis, and tendonitis is just something I thought I was going to have to deal with for the rest of my life. At 55, I could hardly move without pain. Physical therapy, surgeries, and pain medications did little to help. Since getting our hot tub, it has become a daily must-do that has resulted in much reduced pain and more comfort. I wish we were convinced of the benefits sooner, as they have had a significant impact on my life. I feel like I am getting part of my life back, and all I have to do is sit and relax in my tub to make it happen.
Response from Caldera SpasBy Vanessa, Customer Care, November 11, 2025
I understand that not everyone reading this may fully comprehend the challenges your body has faced while serving our country. Nonetheless, I believe they can appreciate that the benefits of enjoying a hot tub extend far beyond just a soothing soak (it has to be better than drinking water and changing socks).
We are truly honored to create and design hot tubs that offer meaningful relief to individuals like you. Thank you for sharing your story with us; your experience is truly valued. We wish you countless more years of joyful hot tubbing!
Thank you for your service; it means a great deal to all of us.
We are truly honored to create and design hot tubs that offer meaningful relief to individuals like you. Thank you for sharing your story with us; your experience is truly valued. We wish you countless more years of joyful hot tubbing!
Thank you for your service; it means a great deal to all of us.
Review 4 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Joseph
fromSonoma County, CA
What is your age range?Over 65
A great way to relax
PostedOctober 30, 2025
Our new Kauai is our third Watkins family tub (our other two were Hot Springs) and I can easily say this is the quietest, most comfortable, relaxing tub we have used. The jets are well designed and perfectly placed, the lighting pleasing and easily adjustable, and most importantly the water care system (we have FreshWater Salt) is the easiest to manage.
There are three different seating spots in this tub and we like all three. The lounge is just what you might imagine--a lounging position with hot water and jets placed to relax sore muscles from the top of the back to your toes. The other two seats have more specific jobs and one of them we find perfect for massage of the lower back.
We were impressed with the warranty and build quality on the Kauai. These tubs show clear advances in pumps, jets, and controls since our first tub purchase back in the early 90's. The control panel in particular is a pleasure to use with clear, easy to follow menus on a full color screen.
We are happy with our Kauai and certainly recommend Caldera spas.
We
We
Response from Caldera SpasBy Vanessa, Customer Care, November 4, 2025
Thank you so much for your wonderful recommendation! I’m really excited to hear that you’re having a fantastic time with your spa. We’re so happy to have you as part of our hot tub family!
For over four decades, it has been our pleasure to provide relaxation and happiness to our customers. Here’s to many more years of fun and relaxation in your hot tub!
We truly appreciate you!
For over four decades, it has been our pleasure to provide relaxation and happiness to our customers. Here’s to many more years of fun and relaxation in your hot tub!
We truly appreciate you!
Review 5 for Kauai
Overall rating
1
/
5
Comfort
4
/
5
Quality:
3
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value:
1
/
5
Shanna
fromByron, MN
What is your age range?45-54
Hoping to Use Soon - Poor Setup
PostedOctober 28, 2025
We waited 6 weeks for our Kauai hot tub to arrive; the installers didn't take the time to level it (as the salesperson promised they would), despite their arrivial 2 hours earlier than scheduled for dropoff. We've compensated for the unlevel challenge by "overfilling" the hot tub so that we can start the water conditioning/chemical process before they come back to level it - per salesman instruction and recommendation.
Our jets surge. We've been babysitting the "Vanishing Act" for 3 days, at a minimum every two hours. The pump surges for less than hour and shuts off. There is no error code. The salesperson, techs, and owner of the spa business are all baffled and have no explanation about how to correct this. We've been on the phone constantly to get this hot tub up and running.
We took a class (husband missing work!) to make sure we understood the process and setup procedure, and have done our part to make sure that we can use this hot tub.
After finally getting into the tub, we've used it twice; however, it's been yet ANOTHER WEEK, and the crew that was to arrive to level the tub yesterday...didn't arrive. Fingers crossed they arrive today.
At this point, we are ready to ask Caldera to come and take back this hot tub because we are so frustrated with this process and lack of forward motion in correcting what's going on. We paid a nice sum of money for something that's inaccessible and we're unable to enjoy because the lengthy setup process.
By Customer Service Caldera Vanessa, October 30, 2025
I’m truly sorry to hear about the difficulties you’ve been facing with your spa. It is incredibly frustrating to invest in something meant for relaxation and enjoyment, only to find yourself constantly worrying about water care and spa inconsistencies. Spa ownership should be a stress-free experience, and it’s disheartening when it becomes a source of concern.
We appreciate you taking the time to reach out to us. Your feedback is valuable, and we are committed to helping you navigate these challenges. Our goal is to ensure that your spa becomes the tranquil retreat you envisioned.
Please keep an eye out for an email from us soon, as we look forward to discussing with you how we can best support you in achieving the ideal spa experience.
I appreciate your patience as we work together.
We appreciate you taking the time to reach out to us. Your feedback is valuable, and we are committed to helping you navigate these challenges. Our goal is to ensure that your spa becomes the tranquil retreat you envisioned.
Please keep an eye out for an email from us soon, as we look forward to discussing with you how we can best support you in achieving the ideal spa experience.
I appreciate your patience as we work together.
Review 6 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Bryan
fromSanta Fe, New Mexico
What is your age range?Over 65
Investment in Our Health
PostedSeptember 2, 2025
My wife and I love the therapeutic benefits of our new hot tub! A soak before bed and we are fast asleep! With the salt system, it is easy to balance the water chemistry, and the water feels soft against our skin. We also received excellent training from our sales representative who explained how to monitor the water chemistry and make appropriate changes to it. It is an excellent investment in our health.
1 of 2 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, September 8, 2025
Enjoying a peaceful soak at night is such a wonderful way to unwind and promote a restful night's sleep. Congratulations! I truly believe that you and your wife will cherish your spa for many years to come. It's heartwarming to hear that you feel supported by your local spa team and that managing your spa water care has been an easy process for you. Wishing you many relaxing moments ahead in your hot tub!
Review 7 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Paul
fromSan Antonio, Florida
What is your age range?55-65
Heaven on Earth
PostedAugust 13, 2025
We have been using the Kauai Hot Tub for around 2 months and we simply ecstatic. We had this Same Hot Tub at our last home and we greatly missed the many benefits from it. After 3 years of missing it, we tracked down the local Caldera dealer and purchased the same unit. Better yet the unit has been upgraded over the years and we quickly realized them as soon as we started using it.
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, August 13, 2025
Congratulations on your brand new Kauai spa! We're so grateful to have you as a long-time member of the Caldera hot tub family. It's fantastic to hear that you're loving the upgrades and really soaking up all the good times.
Enjoy every moment in your spa, and happy hot tubbing!
Enjoy every moment in your spa, and happy hot tubbing!
Review 8 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Gary
fromPa
What is your age range?Over 65
Comfortable
PostedAugust 12, 2025
Love this hot tub. Greatly helps with aches. So comfortable.
Response from Caldera SpasBy Vanessa, Customer Care, August 13, 2025
Hello Comfortable!
Thank you so much for your kind review! It warms my heart to hear that your spa has been a source of comfort and relief for you. Wishing you many more relaxing moments in your hot tub! Take care!
Thank you so much for your kind review! It warms my heart to hear that your spa has been a source of comfort and relief for you. Wishing you many more relaxing moments in your hot tub! Take care!
Review 9 for Kauai
Overall rating
3
/
5
Comfort
3
/
5
Quality:
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
3
/
5
Jim
fromNovato, California
What is your age range?Over 65
A little more thought and creativity needed by designers.
PostedAugust 11, 2025
1) 3 position tub, only one headrest. Really?!
2) There should be a handle/grab bar on the side opposite the controls, the flat floor part where people step in and out of the hot tub needs to have something a person can hold on to while entering/leaving the tub.
3) The cover buckle-down straps were sewn on backwards. Not a real problem, but a nuisance.
4) The owners manual gives chemical instructions in quantity per number of gallons. Tells the user to adjust according their tub capacity. Really? Caldera can't afford to print a document which is specific for my $12,000 product?
5) In this day and age, isn't there a sensor that could be incorporated into the control panel that automatically provides a readout of Chlorine, pH, hardness? Time to enter the information age. Why should I need to buy and interpret dip sticks? The panel could even calculate qty of chemical adjustment needed. "Add 1 tablespoon Dichlor. Wait 30 minutes before entering spa."
2) There should be a handle/grab bar on the side opposite the controls, the flat floor part where people step in and out of the hot tub needs to have something a person can hold on to while entering/leaving the tub.
3) The cover buckle-down straps were sewn on backwards. Not a real problem, but a nuisance.
4) The owners manual gives chemical instructions in quantity per number of gallons. Tells the user to adjust according their tub capacity. Really? Caldera can't afford to print a document which is specific for my $12,000 product?
5) In this day and age, isn't there a sensor that could be incorporated into the control panel that automatically provides a readout of Chlorine, pH, hardness? Time to enter the information age. Why should I need to buy and interpret dip sticks? The panel could even calculate qty of chemical adjustment needed. "Add 1 tablespoon Dichlor. Wait 30 minutes before entering spa."
By Customer Service Caldera Vanessa, August 12, 2025
Thank you so much for your valuable feedback. I truly appreciate you taking the time to share your spa experience with us, as your insights are important to us.
I understand that you have some concerns, and I want to reassure you that we take them seriously. We strive to create a spa environment that is both beautiful and functional, and your input plays a crucial role in that.
Your safety is our top priority. While not everyone feels they need a handrail for entering or exiting the spa, we want you to know that adding one is an option if it would make you feel more comfortable. You can find more information about the illuminated handrail here, https://www.calderaspas.com/hot-tub-accessories/spa-side-accessoriesand by speaking with your dealer.
I also want to address the issue with the cover buckle—it’s concerning to hear that it was installed incorrectly. I will personally reach out to your dealer to ensure this is resolved promptly.
Additionally, I’m pleased to inform you that your spa is equipped to run on the Freshwater IQ system, which can provide the information you’re looking for. While this system is optional for your Paradise spa, it could enhance your experience. If you’re interested, you can learn more about it here, https://www.calderaspas.com/hot-tub-water-care/smart-hot-tub-water-monitoring-systemand through your dealer. We would be happy to assist with the installation if you choose to add it.
Thank you once again for sharing your thoughts with us. Your satisfaction is important, and we’re here to help. Happy hot tubbing!
I understand that you have some concerns, and I want to reassure you that we take them seriously. We strive to create a spa environment that is both beautiful and functional, and your input plays a crucial role in that.
Your safety is our top priority. While not everyone feels they need a handrail for entering or exiting the spa, we want you to know that adding one is an option if it would make you feel more comfortable. You can find more information about the illuminated handrail here, https://www.calderaspas.com/hot-tub-accessories/spa-side-accessoriesand by speaking with your dealer.
I also want to address the issue with the cover buckle—it’s concerning to hear that it was installed incorrectly. I will personally reach out to your dealer to ensure this is resolved promptly.
Additionally, I’m pleased to inform you that your spa is equipped to run on the Freshwater IQ system, which can provide the information you’re looking for. While this system is optional for your Paradise spa, it could enhance your experience. If you’re interested, you can learn more about it here, https://www.calderaspas.com/hot-tub-water-care/smart-hot-tub-water-monitoring-systemand through your dealer. We would be happy to assist with the installation if you choose to add it.
Thank you once again for sharing your thoughts with us. Your satisfaction is important, and we’re here to help. Happy hot tubbing!
Review 10 for Kauai
Overall rating
4
/
5
Laura
A thoughtfully designed hot tub
PostedJuly 14, 2025
I use the hot tub daily if not twice a day. The height of the sides make it accessible without stairs which can be useful when exiting the tub. The controls are easy and intuitive. The three positions offer a variety of therapeutic supportive jets. I experience that the price point and the quality of the features create value. The addition of two more grab bars to change from one seat to another would be a thoughtful design enhancement.
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, July 15, 2025
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying your spa regularly and that it brings you relaxation and ease. We truly appreciate your feedback and wish you many more joyful years of hot tubbing!
Enjoy!
We’re delighted to hear that you’re enjoying your spa regularly and that it brings you relaxation and ease. We truly appreciate your feedback and wish you many more joyful years of hot tubbing!
Enjoy!
Review 11 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Kelvin
fromBowie,Md
What is your age range?55-65
Retirement/ Relaxation after exercising
PostedJune 27, 2025
I've have had my hot tub (Kauai) model for about 2 years now as a retirement gift to me. I have come appreciate this purchase on every level. I usually enjoy my hot tub after cycling anywhere from 25-30 miles of high intensity cardio. Other times I get in about an hour or two before going to bed for pure relaxation. As a person that lives alone who occasionally has company, the Kauai is all that I need!
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, June 27, 2025
Thank you so much for your wonderful review! It's inspiring to see how you've embraced the benefits of hot tubbing. We understand the importance of focusing on recovery after a workout, as well as cultivating healthy sleep habits and nurturing essential connections with those around us.
We're thrilled to hear that you've made hot tub wellness a part of your everyday life. Your feedback means a lot to us. Wishing you continued joy and relaxation in your hot tub experience!
We're thrilled to hear that you've made hot tub wellness a part of your everyday life. Your feedback means a lot to us. Wishing you continued joy and relaxation in your hot tub experience!
Review 12 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Chris
What is your age range?55-65
Great fit for our small space
PostedMay 22, 2025
We have a small area and this worked great. And the sides are not overly tall which we like.
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, May 27, 2025
Thank you so much for your review! We're thrilled to hear that you've found the perfect spa for you. The Kauai Spa is truly amazing, and relaxing.
Happy hot tubbing! Enjoy every moment!
Happy hot tubbing! Enjoy every moment!
Review 13 for Kauai
Overall rating
4
/
5
Roland
PostedMay 9, 2025
I use it daily. Good jet system, gets massage anywhere you need it. I downgraded it from 5 stars because the lights tend to be in your eyes. Many of them are located too high. Also, not crazy about dealer, very slow, very expensive service, but that's not a fault of the brand.
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Care, May 12, 2025
Thank you so much for your review. I'm really happy to hear that you're enjoying your spa experience. It sounds wonderful to unwind with those soothing jets!
We value your feedback and wish you many more years of peaceful and happy hot tubbing.
We value your feedback and wish you many more years of peaceful and happy hot tubbing.
Review 14 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
IGLGE
fromSeattle, WA
What is your age range?45-54
Well worth it!
PostedDecember 29, 2024
Best thing we could have purchased for our physical and mental health! Perfect for my husband and I and a friend or two. The jets are powerful, the lights are fun and it doesn't take up too much room in the backyard. It is saltwater versus chlorine, so upkeep does take time at first. Once you get the hang of the PH strips; it's a breeze.
Review 15 for Kauai
Overall rating
2
/
5
Comfort
2
/
5
Quality:
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value:
1
/
5
Rich
fromWash, DC
What is your age range?55-65
Hot Tub Arrived Broken
PostedDecember 28, 2024
My tub arrived with the salt system wires not working, waited three weeks for a tech to come out to repair. Documentation on start up, salt system and IQ system was all over the place and very confusing. Never received an owners manual had to track down on your website how to work the control panel. Cover the company gave me is cheep and flimsy and one of the lock down straps pulled out 3 weeks into owning it.
1 of 1 found this review helpful.
By Customer Service Caldera Vanessa, January 2, 2025
I’m sorry to hear that you’re having trouble using your spa as it was intended. I understand how frustrating that can be. Finding information on operating it shouldn’t be a hassle, and I want to ensure you have all the resources you need. The owner’s manual and warranty terms are exclusively available online.
On a positive note, I’m pleased to inform you that your cover is under warranty and eligible for replacement, which should help ease some of your concerns.
Please be sure to watch for my email. I want to help you resolve this issue and look forward to working with you soon!
On a positive note, I’m pleased to inform you that your cover is under warranty and eligible for replacement, which should help ease some of your concerns.
Please be sure to watch for my email. I want to help you resolve this issue and look forward to working with you soon!
Review 16 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Banefire
fromChicago North Western Suburbs
What is your age range?55-65
Best little spa honor hurting joints.
PostedDecember 7, 2024
I use to have a Caldera hot tup but lost the use of it a few years ago when I moved. My old bones have been aching these day so I wanted a new spa. My area to place it was limited and I no lingered needed an 8 person spa so I chose the Kauai. I love the feel of the salt water compared to the chlorine based spa. I've had it for about a month now and use it everyday. The temperature being in the 10's and 20's don't bother me as the spa is only 5 feet from my house door.
It is a great stress and joint pain reliever especially after an all day ride on my motorcycle. I could not recommend a better from of relaxation.
Review 17 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
NLWS
fromErie,PA
Love it!
PostedOctober 26, 2024
It is beautiful in design and the perfect size for our deck!
Review 18 for Kauai
Overall rating
3
/
5
Comfort
3
/
5
Quality:
3
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
CMR
fromColorado
What is your age range?55-65
Kauai tub
PostedSeptember 14, 2024
Great tub, especially if the cover opened all the way. Sales guy hasn't returned my inquiry in a couple of weeks.
By Customer Service Caldera Vanessa, September 16, 2024
I'm sorry to hear that you haven't received the service you deserve. Look out for an email from me - I want to address your concerns.
Your time and feedback are greatly appreciated, and I'm looking forward to the opportunity to work with you soon.
Your time and feedback are greatly appreciated, and I'm looking forward to the opportunity to work with you soon.
Review 19 for Kauai
Overall rating
5
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Randy64
fromNebo, NC
What is your age range?55-65
What a difference a spa makes!
PostedJuly 17, 2024
I had contemplated purchasing a spa for several years. After a lot of research and shopping, I purchased a Caldera Kauai spa. After a week of using the spa, I could not believe the difference in how I felt! The jet arrangement and the areas that each station focuses on is spot on. The jets are adjustable and can be as gentle or as strong as you need them to be. The maintenance has been easy and manageable. One soak is all it took to know this spa was of high quality and worth every penny. I am really pleased with my Kauai spa. My only regret is that I did not purchase it sooner!
Review 20 for Kauai
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Autumn
fromYork PA
What is your age range?35-44
Love Salt Spas
PostedJune 28, 2024
I just love the comfort of enjoying my spa at my time. Love the way it relaxes me and makes my skin soft. Great job Caldera spa!