Top-rated product
Product Reviews
cs001 Niagara
If you're looking for a spa that comfortably accommodates friends and family, seating seven adults, the Niagara® hot tub is a crowd pleaser. Its power and size makes this hot tub model an exceptional performer and perfect for backyard entertaining.
Overall rating:
4.5
/ 5
21 out of 22(95%)reviewers recommend this product.
Customer reviews for Niagara
Review 141 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
maesposito
frompadre island texas
Niagara Tub
PostedJuly 2, 2015
We have enjoyed this tub for many years, what would I change?
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
Response from Caldera SpasBy Peggy W. , Customer Service, July 6, 2015
what a wonderful photo and good suggestions! I will be forwarding your ideas to our design team as many of our spa features began with suggestions by spa owners. Thanks for the great ideas!
Review 142 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
dalarosa
fromDiscovery Bay, Ca
What is your age range?25-34
Gender:Male
Great hot tub!
PostedJune 29, 2015
I enjoy our Niagra hot tub from Caldera Spas very much. The jets are the best feature. It's easy to use and is very comfortable.
Review 143 for Niagara
Overall rating
5
/
5
Maysie
fromHartford SD
What is your age range?55-65
Gender:Female
May's Hot Tub
PostedJune 23, 2015
We have owned our hot tub for about 1 1/2 years- absolutely love it- our grandchildren are learning to get used to the water, swim and enjoy the warm water. We built an addition to our home so that we can walk right out into the room that the tub is in and enjoy it every day. My husband has had medical issues with accidents and he loves going in and relaxing after a day of work around the farm. Thank you for making such a great product!!
Response from Caldera SpasBy Vanessa, Customer Service, June 24, 2015
I can totally see it, beautiful sparking hot tub, in its own room connected to your home and farm land for days in the back ground. With a gorgeous family playing an relaxing while enjoying each others company.
Thank you for your review!
Thank you for your review!
Review 144 for Niagara
Overall rating
5
/
5
DT51
fromDenver
What is your age range?45-54
Gender:Male
Fantastic Decision
PostedJune 23, 2015
My family and I are extremely pleased with our decision to buy the spa. It gets daily use by family and friends. It gets a lot more use than most of our other purchases.
Response from Caldera SpasBy Ben, Customer Service, June 25, 2015
What a Fantastic Decision indeed - so glad you and your family are enjoying your Niagara model spa, and thank you for your feedback!
Review 145 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Just Right
fromCalifornia
What is your age range?45-54
Gender:Female
Niagara and Pain Relief
PostedJune 23, 2015
I was hopeful when we purchased our Utopia Niagara hot tub but had no idea how happy I would be with it. At the end of a long day at work, the arthritis in my back and knees was killing me. I was limited to the pain relievers I could use. After a nightly soak, I am sleeping better than ever with great pain relief!
Response from Caldera SpasBy Jaclyn, Customer Service, June 23, 2015
Thank-you for the feedback, Just Right! I'm so happy to read of the relief your spa is providing. May you continue to enjoy your nightly soaks for many years.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 146 for Niagara
Overall rating
4
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Tim Ed
fromBlue Ridge va
What is your age range?45-54
Gender:Male
use it all the time
PostedNovember 21, 2014
We shoped for hottubs for over a year, had an old hot springs without much problems, we decided on the Niagara because of the seating arrangement, no big lounger, good filtration, same parent company as hot springs, so I figured it would be good quality, we weren't disappointed . My only complaint is the location of the jet in the bottom of the tub, very awkward getting in , bad knee and foot problems.
Response from Caldera SpasBy Vanessa, Customer Service, December 1, 2014
Thank you for your review. Good to know that you are enjoying your Niagara spa. Spa entry is accessible on any side. I hope that helps and allows you comfortable access into the spa. If you should have any questions or concerns, Customer Service is available at 800 669-1881 x8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 147 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
3
/
5
irishlmg60
fromwestminster, md
What is your age range?45-54
Gender:Female
great spa
PostedOctober 16, 2014
We have had this spa since 2004 or 2005. It is a wonderful spa... it is my favorite place to be in the Maryland wintertime. We have only had to replace the heater and my husband was able to do that job... have had 1 service call under warrenty. It is a great spa however, it was a lot of money... if we bought another one now I think we would get a smaller unit the cost to heat the water really brings our electric bill up in the winter and there are only 2 people that use it ... but it is a wonderful spa I would recommend it or any caldara product.
Response from Caldera SpasBy Vanessa, Customer Service, October 22, 2014
Thank you for your review!
Happy to hear that you are still enjoying your Caldera Niagara after 10 years. Soaking in a spa on a beautiful winters day sounds amazing. We appreciate your recommendation and if my team or I can be of service please feel free to contact us at 800-999-4688 x4175.
Happy Hot Tubbing!
Happy to hear that you are still enjoying your Caldera Niagara after 10 years. Soaking in a spa on a beautiful winters day sounds amazing. We appreciate your recommendation and if my team or I can be of service please feel free to contact us at 800-999-4688 x4175.
Happy Hot Tubbing!
Review 148 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Eric
fromHolly Springs, NC
What is your age range?35-44
Gender:Male
Love Our Caldera Spa
PostedSeptember 8, 2014
We've had our Caldera Niagara spa for 2 years and use it weekly. The jets are very therapeutic and the spa has held up well. We had one issue with the circulation pump not working but the store where we bought it came out and put a new one in for $35.
Review 149 for Niagara
Overall rating
4
/
5
wesleymckenzie
fromFoley
What is your age range?25-34
Gender:Male
Niagra Review
PostedSeptember 5, 2014
overall our family enjoys this spa, however, we opted to spend the money for the extra lighting package with waterproof remote. the lights no longer work right after the short warranty expired. this was an expensive add on that i regret but added great value to the spa experience when working.
Review 150 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Craig
fromFlat Rock, MI
What is your age range?35-44
Gender:Male
Great Warranty
PostedSeptember 4, 2014
Love the product. We are on out 7th care free year of service.
Review 151 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
jb
fromPennsylvania
Gender:Female
Love it!
PostedSeptember 4, 2014
We purchased our Caldera Spa last year, and we love it! There is nothing better than sinking into the warm water and turning on the jets after a long, stressful day! I highly recommend the Niagara!
Review 152 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
MJ
fromFla
What is your age range?45-54
Gender:Male
Very nice tub. Friends remark "best hot tub I've ever seen".
PostedSeptember 4, 2014
Overall I am very happy with this spa. It is very spacious and easy to take care of. My friends always remark of how nice iut is. I would recommend it to anyone. Love the neck jets!
Review 153 for Niagara
Overall rating
2
/
5
Comfort
4
/
5
Quality:
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
1
/
5
Value:
2
/
5
B&M
fromOttawa Ontario Canada
What is your age range?35-44
Gender:Female
When the Warranty Ends Watch Out!!!
PostedAugust 13, 2014
Our hot tub was great but we had a few problems and a pump was fixed and cover replaced under warranty. The warranty ended a month ago and now the circulation pump has gone three weeks ago and today the heating control board burned up and apparently fried the top control board as well. Total repairs over 1200.00 and counting. The hot tub isn't easy to maintain in Canada as the frog system chemicals are not available at least that is what our dealer tells us but not till after we had it delivered. It is very expensive to operate well over 140 a month in hydro.
3 of 3 found this review helpful.
Response from Caldera SpasBy Peggy W., Customer Service , August 20, 2014
Thanks for writing about your Niagara spa. I would like to look into this more closely with you and the local dealer to see what Watkins might do to assist. We appreciate your purchase. If there is something we can do to defray your post-warranty expenses, we will. I will write directly to your email address to learn more specifics. I look forward to hearing from you.
Review 154 for Niagara
Overall rating
2
/
5
Comfort
3
/
5
Quality:
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value:
1
/
5
CHV
fromLas Vegas
What is your age range?45-54
Gender:Female
10 Year Hassle
PostedJuly 21, 2014
We're finally getting rid of the spa. It has been one thing after another. Six months ago we installed a brand new control board - another $400 and it's ON THE BLINK again. Good riddance.
1 of 1 found this review helpful.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Good afternoon. I tried to email you directly, using the email address you provided, but have received an automatic response that this is no longer an active email address for you. Please do give Watkins Customer Service a call on our toll-free line, 1-800-999-4688, and I will be glad to work on this with you.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Thank you for providing feedback on your 10 year old spa. I will be contacting your local dealer for further information and to see what we might do to turn this around for you. I appreciate your purchase and will do what I can to help. Best regards,
Review 155 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
TnT
fromBlue Ridge, VA, USA
Money well spent!!
PostedNovember 9, 2013
Water by Design staff were great! Really knew their products & were very helpful. Would definitely do business with them again! Caldera was definitely the best after shopping around for over a year.
Response from Caldera SpasBy The Caldera Spas Team, Marketing, November 11, 2013
Thank you for the tremendous feedback! I am thrilled to hear you had a great purchase experience. After shopping around for a year we are so happy you made your way to Caldera Spas. Please let our team know if you need any assistance in the future.
Erica
The Caldera Spas Team
Erica
The Caldera Spas Team
Review 156 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Rod
fromSpring Mills, Pa.
What is your age range?55-65
Gender:Male
Buy the BEST
PostedOctober 29, 2013
I bought this Niagra Utopia spa back in 2004, and it has been a wonderful addition to our home. Very little maintenance, and although I had to have both motors rebuilt, (which we expected) the cost was well worth it, and it was like getting a brand new spa. Our cover lasted 9 years outside, and we just replace that as well, and again, for our first spa, I expect it to last us another 10-20 years easily! We did not opt for the spa with the built in speakers, and thankful we didn't, as I've heard there are issues with them, but this was the next best thing, and I couldn't recommend it more highly!
Response from Caldera SpasBy Peggy W. , Customer Service, November 5, 2013
Thanks for the great feedback! You've taken great care of the spa and cover. Yes, it should provide you many more years of enjoyment. We will be here to support you throughout! Happy Hot Tubbing!
Review 157 for Niagara
Overall rating
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
GoofyJW
fromAlpine, CA
Love our Caldera Spa!
PostedApril 11, 2013
This is our second Caldera Spa and we love the advances that have been made in the last 18 years. The water circulates 24/7 at a very low speed. We use the built-in frog system and the water needs very few chemicals. We chose the Niagara model without a lounge seat (it's hard to stay in one without floating out,) but the way the seats are arranged, there is a semi-lounge position for those who want that. Plenty of jets too. We've always felt that Caldera Spas are top-quality, and they would be our choice next time too.
1 of 1 found this review helpful.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 4, 2013
Thank you for your feedback! I am so pleased to hear you are enjoying your Caldera spa for the second time. We are always looking for ways to improve our spa models, and are pleased to hear you have noticed some of these enhancements. Please let our team know if you need any assistance in the future. Thank you for being a Caldera customer.
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
Review 158 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Jerry
fromPalmyra PA
What is your age range?45-54
Gender:Male
We love our Niagara spa
PostedApril 9, 2013
We love our Niagara spa it is a wonderful addition to our sunroom I am in it at least four times a week it is always ready. 24/7 If I wake up at 5:30am with a tight mussels there is nothing like 15 minute in the tub Cristal Pools in Elizabethtown PA are top notch from planning to delivery they exceeded my expectations. The control panel takes a little time to master and the neck jet valve is sometimes an issue. But otherwise 99% happy
Smiling in Palmyra PA
Smiling in Palmyra PA
2 of 2 found this review helpful.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 5, 2013
Dear Smiling in Palmyra PA,
Thank you for your review! I am so pleased to hear you enjoy your Niagara, and get the opportunity to soak at least four times a week. We take pride in our products, and the great dealer who made your experience so great. If you have any questions on the control panel or the valve, please reach out to our customer service team here at 1-800-999-4688, extension 8432 and we will address your concerns promptly.
Thank you for being a Caldera customer.
Erica
The Caldera Hot Tub Team
Thank you for your review! I am so pleased to hear you enjoy your Niagara, and get the opportunity to soak at least four times a week. We take pride in our products, and the great dealer who made your experience so great. If you have any questions on the control panel or the valve, please reach out to our customer service team here at 1-800-999-4688, extension 8432 and we will address your concerns promptly.
Thank you for being a Caldera customer.
Erica
The Caldera Hot Tub Team
Review 159 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
BuddC
fromNorfolk VA
Once over the hump, works great
PostedApril 9, 2013
After initial set-up, spa was shutting itself down and showing flashing Power and Ready lights. Had to shut off power and restart with same reults after 10 minutes. No water through filter with #2 pump. Initially diagnosed as a pressure switch or one-way valve problem. Turns out it was a software proiblem and #2 pump does not circulate through filter by design. All working well now for the past 4 months. Son (11yrs) likes the waterfall and light show. Additional control panel comes in handy. Fits seven kids. Back seats great for adults. An inexpensive low mount coverlift works well. Recommend you hose down, wipe clean and drain before first fill-up. All in all, would buy same make/model again.
1 of 1 found this review helpful.
Response from Caldera SpasBy Steve, Caldera Spas Customer Service, June 3, 2013
Thank you for your feedback; we really appreciate it! We're glad you'd choose to purchase your spa again. We have reached out to you directly via email to learn more about your service history to ensure our practices remain best-in-class. Thank you for your business!
Review 160 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Tim K
fromHerndon, VA
What is your age range?35-44
Gender:Male
First tub.... great choice!
PostedApril 8, 2013
This is our first tub. My wife is on 5 ft, so finding a tub that would fit her was a challenge. The Niagara worked just dandy. The lights are very nice and the seats offer a lot of variety. A few features were missing from the tub upon receipt. However, the vendor sent a technician to update the software.
1 of 1 found this review helpful.
Response from Caldera SpasBy Steve, Caldera Spas Customer Service, June 3, 2013
Thank you for your feedback! We are glad the Niagara spa has filled your needs and that you've chosen Caldera for your first hot tub! We are glad to hear your local service technician was able to quickly assist you. Thank you for your business!