Top-rated product
Product Reviews
cs001 Niagara
The Niagara hot tub is perfect for friends and family, seating seven adults. It’s the sole Utopia® with his and her EcstaSeats®, offering versatility and exceptional performance.
Overall rating:
4.5
/ 5
23 out of 24(96%)reviewers recommend this product.
Customer reviews for Niagara
Review 141 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
mb
fromNorthern Virginia
Gets a lot of use
PostedJuly 11, 2015
Nice addition that gets a lot of use between teenagers and friends and us and our friends
Response from Caldera SpasBy Jaclyn, Customer Service, August 6, 2015
Fun for the entire family! I love reading this.
Review 142 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
3
/
5
Big E
fromAndover Kansas
What is your age range?45-54
Gender:Male
Great for Fibromyalgia
PostedJuly 6, 2015
we use our hot tub 3 to 4 times per week, every week and this tub has been in perfect working order for the 3 years we have owned it. We just now had our first mechanical issue which doesn't effect the overall operation of the tub. I would buy another Niagara when this one quits. Definitely recommend this tub to all of you.
Review 143 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
RUSS
fromDUNNELLON,FL
What is your age range?35-44
Gender:Male
AWESOME PAIN RELIEF!!!
PostedJuly 3, 2015
BROKE MY NECK 8 YEARS AGO, THIS HELPED ME GET OFF PAIN MEDICATION AND HELPS MAINTAIN THE PAIN WITHOUT MEDICATION.
Response from Caldera SpasBy Vanessa, Customer Service, July 8, 2015
Thank you for your review! That's amazing to hear that you are experiencing relief with the Caldera Spa. We wish you the best and many more years of Relaxing Hot Tubbing!
Review 144 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
DannyT
fromTriangle, NC
What is your age range?55-65
Gender:Male
Great!, but trouble with speaker on one chair and a leak
PostedJuly 2, 2015
This Spa is delightful for comfort.
We bought the blue tooth sound system on the salesman's recommendation at Atlantic Spa's and Billiards in Raleigh, NC. However, one of the speakers failed on the captain's chair immediately and now we've experienced another failure on the same speaker. The service dept recommended I complain to Watkins. I'm not sure why I need to complain. The salesman should.
Also, we experienced a leak which was fixed and attributed to a gasket over-torqued in manufacturing. It seems OK now.
Response from Caldera SpasBy Peggy W. , Customer Service, July 6, 2015
Thanks for the great photo of your spa setting and for your review. Yes, the dealer should advocate on your behalf regarding any spa questions or concerns. I will contact them now to offer my assistance. Enjoy!
Review 145 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
maesposito
frompadre island texas
Niagara Tub
PostedJuly 2, 2015
We have enjoyed this tub for many years, what would I change?
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
-I would make the speakers come with a little finger lift tab, this way when the springs stop working I can manually pull them up.
-I would also have the stereo mount higher so its easier to see the buttons.
-Another minor issue is the valve that controls the waterfall constantly pops off. I would not make it a screw type knob I would make this a handle valve like the other jets have.
Response from Caldera SpasBy Peggy W. , Customer Service, July 6, 2015
what a wonderful photo and good suggestions! I will be forwarding your ideas to our design team as many of our spa features began with suggestions by spa owners. Thanks for the great ideas!
Review 146 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
dalarosa
fromDiscovery Bay, Ca
What is your age range?25-34
Gender:Male
Great hot tub!
PostedJune 29, 2015
I enjoy our Niagra hot tub from Caldera Spas very much. The jets are the best feature. It's easy to use and is very comfortable.
Review 147 for Niagara
Overall rating
5
/
5
Maysie
fromHartford SD
What is your age range?55-65
Gender:Female
May's Hot Tub
PostedJune 23, 2015
We have owned our hot tub for about 1 1/2 years- absolutely love it- our grandchildren are learning to get used to the water, swim and enjoy the warm water. We built an addition to our home so that we can walk right out into the room that the tub is in and enjoy it every day. My husband has had medical issues with accidents and he loves going in and relaxing after a day of work around the farm. Thank you for making such a great product!!
Response from Caldera SpasBy Vanessa, Customer Service, June 24, 2015
I can totally see it, beautiful sparking hot tub, in its own room connected to your home and farm land for days in the back ground. With a gorgeous family playing an relaxing while enjoying each others company.
Thank you for your review!
Thank you for your review!
Review 148 for Niagara
Overall rating
5
/
5
DT51
fromDenver
What is your age range?45-54
Gender:Male
Fantastic Decision
PostedJune 23, 2015
My family and I are extremely pleased with our decision to buy the spa. It gets daily use by family and friends. It gets a lot more use than most of our other purchases.
Response from Caldera SpasBy Ben, Customer Service, June 25, 2015
What a Fantastic Decision indeed - so glad you and your family are enjoying your Niagara model spa, and thank you for your feedback!
Review 149 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Just Right
fromCalifornia
What is your age range?45-54
Gender:Female
Niagara and Pain Relief
PostedJune 23, 2015
I was hopeful when we purchased our Utopia Niagara hot tub but had no idea how happy I would be with it. At the end of a long day at work, the arthritis in my back and knees was killing me. I was limited to the pain relievers I could use. After a nightly soak, I am sleeping better than ever with great pain relief!
Response from Caldera SpasBy Jaclyn, Customer Service, June 23, 2015
Thank-you for the feedback, Just Right! I'm so happy to read of the relief your spa is providing. May you continue to enjoy your nightly soaks for many years.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 150 for Niagara
Overall rating
4
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Tim Ed
fromBlue Ridge va
What is your age range?45-54
Gender:Male
use it all the time
PostedNovember 21, 2014
We shoped for hottubs for over a year, had an old hot springs without much problems, we decided on the Niagara because of the seating arrangement, no big lounger, good filtration, same parent company as hot springs, so I figured it would be good quality, we weren't disappointed . My only complaint is the location of the jet in the bottom of the tub, very awkward getting in , bad knee and foot problems.
Response from Caldera SpasBy Vanessa, Customer Service, December 1, 2014
Thank you for your review. Good to know that you are enjoying your Niagara spa. Spa entry is accessible on any side. I hope that helps and allows you comfortable access into the spa. If you should have any questions or concerns, Customer Service is available at 800 669-1881 x8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 151 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
3
/
5
irishlmg60
fromwestminster, md
What is your age range?45-54
Gender:Female
great spa
PostedOctober 16, 2014
We have had this spa since 2004 or 2005. It is a wonderful spa... it is my favorite place to be in the Maryland wintertime. We have only had to replace the heater and my husband was able to do that job... have had 1 service call under warrenty. It is a great spa however, it was a lot of money... if we bought another one now I think we would get a smaller unit the cost to heat the water really brings our electric bill up in the winter and there are only 2 people that use it ... but it is a wonderful spa I would recommend it or any caldara product.
Response from Caldera SpasBy Vanessa, Customer Service, October 22, 2014
Thank you for your review!
Happy to hear that you are still enjoying your Caldera Niagara after 10 years. Soaking in a spa on a beautiful winters day sounds amazing. We appreciate your recommendation and if my team or I can be of service please feel free to contact us at 800-999-4688 x4175.
Happy Hot Tubbing!
Happy to hear that you are still enjoying your Caldera Niagara after 10 years. Soaking in a spa on a beautiful winters day sounds amazing. We appreciate your recommendation and if my team or I can be of service please feel free to contact us at 800-999-4688 x4175.
Happy Hot Tubbing!
Review 152 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Eric
fromHolly Springs, NC
What is your age range?35-44
Gender:Male
Love Our Caldera Spa
PostedSeptember 8, 2014
We've had our Caldera Niagara spa for 2 years and use it weekly. The jets are very therapeutic and the spa has held up well. We had one issue with the circulation pump not working but the store where we bought it came out and put a new one in for $35.
Review 153 for Niagara
Overall rating
4
/
5
wesleymckenzie
fromFoley
What is your age range?25-34
Gender:Male
Niagra Review
PostedSeptember 5, 2014
overall our family enjoys this spa, however, we opted to spend the money for the extra lighting package with waterproof remote. the lights no longer work right after the short warranty expired. this was an expensive add on that i regret but added great value to the spa experience when working.
Review 154 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Craig
fromFlat Rock, MI
What is your age range?35-44
Gender:Male
Great Warranty
PostedSeptember 4, 2014
Love the product. We are on out 7th care free year of service.
Review 155 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
jb
fromPennsylvania
Gender:Female
Love it!
PostedSeptember 4, 2014
We purchased our Caldera Spa last year, and we love it! There is nothing better than sinking into the warm water and turning on the jets after a long, stressful day! I highly recommend the Niagara!
Review 156 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
MJ
fromFla
What is your age range?45-54
Gender:Male
Very nice tub. Friends remark "best hot tub I've ever seen".
PostedSeptember 4, 2014
Overall I am very happy with this spa. It is very spacious and easy to take care of. My friends always remark of how nice iut is. I would recommend it to anyone. Love the neck jets!
Review 157 for Niagara
Overall rating
2
/
5
Comfort
4
/
5
Quality:
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
1
/
5
Value:
2
/
5
B&M
fromOttawa Ontario Canada
What is your age range?35-44
Gender:Female
When the Warranty Ends Watch Out!!!
PostedAugust 13, 2014
Our hot tub was great but we had a few problems and a pump was fixed and cover replaced under warranty. The warranty ended a month ago and now the circulation pump has gone three weeks ago and today the heating control board burned up and apparently fried the top control board as well. Total repairs over 1200.00 and counting. The hot tub isn't easy to maintain in Canada as the frog system chemicals are not available at least that is what our dealer tells us but not till after we had it delivered. It is very expensive to operate well over 140 a month in hydro.
3 of 3 found this review helpful.
Response from Caldera SpasBy Peggy W., Customer Service , August 20, 2014
Thanks for writing about your Niagara spa. I would like to look into this more closely with you and the local dealer to see what Watkins might do to assist. We appreciate your purchase. If there is something we can do to defray your post-warranty expenses, we will. I will write directly to your email address to learn more specifics. I look forward to hearing from you.
Review 158 for Niagara
Overall rating
2
/
5
Comfort
3
/
5
Quality:
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value:
1
/
5
CHV
fromLas Vegas
What is your age range?45-54
Gender:Female
10 Year Hassle
PostedJuly 21, 2014
We're finally getting rid of the spa. It has been one thing after another. Six months ago we installed a brand new control board - another $400 and it's ON THE BLINK again. Good riddance.
1 of 1 found this review helpful.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Good afternoon. I tried to email you directly, using the email address you provided, but have received an automatic response that this is no longer an active email address for you. Please do give Watkins Customer Service a call on our toll-free line, 1-800-999-4688, and I will be glad to work on this with you.
Response from Caldera SpasBy Peggy W. , Customer Service , August 6, 2014
Thank you for providing feedback on your 10 year old spa. I will be contacting your local dealer for further information and to see what we might do to turn this around for you. I appreciate your purchase and will do what I can to help. Best regards,
Review 159 for Niagara
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
TnT
fromBlue Ridge, VA, USA
Money well spent!!
PostedNovember 9, 2013
Water by Design staff were great! Really knew their products & were very helpful. Would definitely do business with them again! Caldera was definitely the best after shopping around for over a year.
Response from Caldera SpasBy The Caldera Spas Team, Marketing, November 11, 2013
Thank you for the tremendous feedback! I am thrilled to hear you had a great purchase experience. After shopping around for a year we are so happy you made your way to Caldera Spas. Please let our team know if you need any assistance in the future.
Erica
The Caldera Spas Team
Erica
The Caldera Spas Team
Review 160 for Niagara
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Rod
fromSpring Mills, Pa.
What is your age range?55-65
Gender:Male
Buy the BEST
PostedOctober 29, 2013
I bought this Niagra Utopia spa back in 2004, and it has been a wonderful addition to our home. Very little maintenance, and although I had to have both motors rebuilt, (which we expected) the cost was well worth it, and it was like getting a brand new spa. Our cover lasted 9 years outside, and we just replace that as well, and again, for our first spa, I expect it to last us another 10-20 years easily! We did not opt for the spa with the built in speakers, and thankful we didn't, as I've heard there are issues with them, but this was the next best thing, and I couldn't recommend it more highly!
Response from Caldera SpasBy Peggy W. , Customer Service, November 5, 2013
Thanks for the great feedback! You've taken great care of the spa and cover. Yes, it should provide you many more years of enjoyment. We will be here to support you throughout! Happy Hot Tubbing!