Top-rated product
Product Reviews
cs001 Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Overall rating:
4.5
/ 5
38 out of 45(84%)reviewers recommend this product.
Customer reviews for Geneva
Review 141 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Customer
fromJeffersonton va
What is your age range?35-44
Geneva
PostedJuly 11, 2017
Great spa!!! This spa is much more comfortable then other brands we sat in. The only complaint would be why the Geneva doesn't come in panels that look like wood . We don't like the plastic look of it compared to a wood look. Also the plastic panels are cheap and I had to have my dealer redo all of the velcro strips that hold them on. That being said , the interior looks beautiful. The jets are great !! The interior is very comfortable as well. I would say the Geneva is definitely the best spa for the money out there right now. Don't use the spa frog system except for the mineral cartridge. Regular chlorine is way cheaper and easier to manage. If u keep the chlorine at the correct levels ur spa will not smell like chlorine does in a pool.
1 of 1 found this review helpful.
Review 142 for Geneva
Overall rating
3
/
5
Comfort
4
/
5
Quality:
3
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
2
/
5
Joe
fromChambersburg pa
What is your age range?55-65
My spa
PostedJuly 11, 2017
Terrible wireless music system. My spa from day one had issues. Now the speakers got wet (go figure in a hot tub) and the system stopped working. 2 years!!??? I would not recommend a music system from Caldera ever!
1 of 1 found this review helpful.
By Customer Service Caldera Vanessa, July 12, 2017
Oh no! That is not ok. Obviously the spa speakers will get wet. However, they should not stop working becasue of that. I will email you to see what we can do to help.
Thank you for taking the time to let us know about your spa experience. Looking forward in working with you soon.
Thank you for taking the time to let us know about your spa experience. Looking forward in working with you soon.
Review 143 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Smcable3
fromEdmond, OK
What is your age range?35-44
Such a great decision!
PostedJuly 10, 2017
We had been shopping for a hot tub for over a year when we wondered into a Caldera dealer on a trip to to Dallas. We loved the modern design of the tub and would have bought that day if we lived there. We immediately contacted the Caldera dealer in Oklahoma, who was great about explaining everything and making sure the tub would be perfect for us. It totally has been! It has the perfect balance of seating options and the jets are designed to hit different areas in each seat. It I still extremely easy to care for to our with the Frog system.
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
Thank you so much for your review! We are happy to hear you are loving the modern design of your Geneva spa - it certainly is beautiful. We're also happy to hear you love the seating options and jets. Enjoy the wellness!
Review 144 for Geneva
Overall rating
5
/
5
Ringo
fromGranite Springs, NY
What is your age range?Over 65
Nice and relaxing
PostedJuly 10, 2017
Just what you need for aching muscles after a long day of gardening.
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
Thank you very much for your review. We're so happy that your Geneva spa provides you comfort for your aching muscles. Enjoy your personal wellness time in your spa!
Review 145 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Asha55
fromPortland, OR
What is your age range?55-65
Perfect Portland relaxer
PostedJuly 10, 2017
Love soaking in the Geneva on cold winter nights or warm summer evenings. The jets provide great massage gor neck, back and feet, even hands! Use it at least every other day, and enjoy sharing with family or friends. Highly recommend!!
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
Thank you for your review! We're happy to hear you are using your spa so frequently and are spending quality time with your family and friends in your Geneva. Enjoy the wellness!
Review 146 for Geneva
Overall rating
4
/
5
Comfort
4
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
MommaLuft
fromMIDLAND
What is your age range?25-34
Great tub, a little difficult if you're short
PostedJuly 10, 2017
We love the tub. It is easy to maintain. The amount of jets are fantastic. The cover of the water filter comes out occasionally and I am 5'2" and I struggle to use the Lounge.
By Customer Service Caldera Vanessa, July 18, 2017
Thank you for letting us know about your spa experience. The jets are fantastic and provide the added benefit of soaking in a hot tub.
"Test Driving" the spa with a wet test helps to make sure the model you are looking at is a good fit. Not all models are the same size. You can use a spa booster seat to help give you a better fit. Your local dealer will be able to help with that.
Happy Hot Tubbing!
"Test Driving" the spa with a wet test helps to make sure the model you are looking at is a good fit. Not all models are the same size. You can use a spa booster seat to help give you a better fit. Your local dealer will be able to help with that.
Happy Hot Tubbing!
Review 147 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
John K
fromWilton, Ct
What is your age range?45-54
Premium Quality Spa
PostedJuly 10, 2017
I've owned the spa for approximately ten months and I would highly recommend it over other spas I have owned. The look fit and finish is outstanding.
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
We're happy to hear that your first ten months with your spa have been fantastic! Enjoy the wellness. Thanks so much for your review.
Review 148 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Troublebaker
fromReno, Nv
Second-To-None
PostedJuly 10, 2017
Looked at several spa's and brands and ended up finding that the Caldera spa lineup was second-to-none in every way, and then some. From comfort and quality as well as overall ownership experience and time/cost to maintain I'm thankful I did my research and went with the best.
I won't sugar coat the fact that you'll probably pay a bit more of a premium to own a Caldera, but once you're an owner, you quickly realize that it was a small price to pay for such quality and ease of use. Literally, they just work and are ready to go whenever you are. Big picture, quite possibly saving you money in the end.
I also got the impression that the dealers that carry Caldera are more knowledgeable and invested in their products and customer service long-term. Sure, it's possible that this is nothing more than the enthusiasm of the staff I dealt with, but I did feel as though most other (non-Caldera) dealers were simply looking to move product.
If you made it this far then my suggestion to you, if you're on the fence, is to go Caldera and never look back. Like me, you'll quickly be a Caldera customer for life.
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
Thank you so much for your review! We are so thrilled to hear that you are loving your spa, and that your local dealer helped you make the decision that was right for you! We wish you many more happy years relaxing in your spa and are thankful to have you as a customer for life. Enjoy the wellness.
Review 149 for Geneva
Overall rating
4
/
5
sarasotaspa
fromsarasota
Nice
PostedJuly 10, 2017
love the spa but hard to keep water clear without
additional chemicals
additional chemicals
1 of 1 found this review helpful.
By Customer Service Caldera Vanessa, July 18, 2017
Thank you for your feedback. Water care can take some getting use to. I would like to see how I can help.Please look for an email from me. I look forward in working with you soon.
Review 150 for Geneva
Overall rating
4
/
5
Comfort
5
/
5
Quality:
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
3
/
5
John
fromOKC
What is your age range?35-44
Great Hot Tub
PostedJuly 10, 2017
I love the room in this hot tub. Everything about the inside is awesome. The outside looks cool, but for the price, seems cheap. The side panels use plastic clips and some areas use Velcro. Seems like stainless steel connections or something more robust would've made this better. Love the arrangement of all the jets!
1 of 1 found this review helpful.
By Customer Service Caldera Vanessa, July 18, 2017
Hello Great Hot Tub!
Thank you for taking the time to let us know about your experience. The Geneva spa is a great spa to soak in and relax. We appreciate your feedback. I will make sure our team sees your comments.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your experience. The Geneva spa is a great spa to soak in and relax. We appreciate your feedback. I will make sure our team sees your comments.
Happy Hot Tubbing!
Review 151 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Islandlog
fromCharlotte, NC
What is your age range?55-65
1st Spa
PostedJuly 9, 2017
This is our first spa. Still early but everything has been good. Water care easier than we thought. Spa stay nice and warm and always ready for use. Comfortable seats and good variety of jets
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 11, 2017
Thank you very much for your review! We are happy that you love the comfort of your new spa and the variety of jets. Enjoy the wellness!
Review 152 for Geneva
Overall rating
5
/
5
Btcountess
fromOak Island NC
What is your age range?55-65
Beat Spa Ever!
PostedJuly 1, 2017
This is our fifth spa and is by far the BEST. We love the space and that we can have all jets on at once. In others we've had to pick and change back and forth. Also love the @ease system. Total relaxation - not constant maintenance.
Response from Caldera SpasBy Catherine, Caldera Spas Team , July 5, 2017
Thank you so much for your review. We are thrilled to hear that you are loving the Utopia Geneva spa. Enjoy the wellness!
Review 153 for Geneva
Overall rating
5
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
PghFANATIC
fromNavarre Florida
What is your age range?45-54
Awesome relaxing place
PostedJune 25, 2017
Very well built and looks great. I would like it if the jets were a bit more powerful, but I'm one who likes rough waters.
By Customer Service Caldera Vanessa, July 6, 2017
Hello Awesome relaxing place!
Thank you for taking the time to let us know about your spa experience. Soaking in a beautiful soothing spa is a great way to pass the time.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your spa experience. Soaking in a beautiful soothing spa is a great way to pass the time.
Happy Hot Tubbing!
Review 154 for Geneva
Overall rating
4
/
5
Comfort
4
/
5
Quality:
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Muzz
fromWest End
What is your age range?35-44
2017 Geneva Spa Review
PostedMay 24, 2017
This is the 2nd spa I have owned with the prior spa being the Hot Springs Envoy. I have been using the new Geneva spa now for 6 weeks and can comment as follows about my personal experience. I will start with the pros:
1.) I enjoy the small three button control opposite the main control panel. This makes it simple to turn on and off lights and jets.
2.) Spa lighting is very customizable
The needs improvement:
1.) Jet systems for two of the main seating areas is good, but for the remaining 4 seats, it is sub-par and almost useless. I only use the two main seats because of this.
2.) The location of the power being in the front of the spa does not fit most patio installations. Rather, it should be in the rear of the spa or opposite the main control. Mine now has a goofy conduit strung across the patio to get from the front left corner to the rear.
3.) Frog Ease system does not seem to work well. I have used the spa 6 weeks and the water quality is so bad I have to drain and fill the tub already. I have to add shock and PH increaser once a week just to keep the spa in acceptable water quality readings.
4.) The filter cover area should be designed or engineered to double as a cool down seat or one should be incorporated somewhere else. The cover and front plastic grate is cheap. On my Envoy, I could sit here and no issue.
5.) There should be ceramic filter option as I used to be able to clean my ceramic filters from my Envoy with a power washer which was great. I haven't found a good method yet to clean this paper filter.
1.) I enjoy the small three button control opposite the main control panel. This makes it simple to turn on and off lights and jets.
2.) Spa lighting is very customizable
The needs improvement:
1.) Jet systems for two of the main seating areas is good, but for the remaining 4 seats, it is sub-par and almost useless. I only use the two main seats because of this.
2.) The location of the power being in the front of the spa does not fit most patio installations. Rather, it should be in the rear of the spa or opposite the main control. Mine now has a goofy conduit strung across the patio to get from the front left corner to the rear.
3.) Frog Ease system does not seem to work well. I have used the spa 6 weeks and the water quality is so bad I have to drain and fill the tub already. I have to add shock and PH increaser once a week just to keep the spa in acceptable water quality readings.
4.) The filter cover area should be designed or engineered to double as a cool down seat or one should be incorporated somewhere else. The cover and front plastic grate is cheap. On my Envoy, I could sit here and no issue.
5.) There should be ceramic filter option as I used to be able to clean my ceramic filters from my Envoy with a power washer which was great. I haven't found a good method yet to clean this paper filter.
By Customer Service Caldera Vanessa, May 26, 2017
Thank you for taking the time to review your spa. We appreciate your feedback. I hope this information helps for better use of your spa.
Filter cleaner works well on all the filters. It removes oils and dirt better than just power washing. The spa cover is a tool that is used to insulate the spa. It also protections small children from getting in and drowning. The frog system has two cartridges. Try flipping them around so that the mineral cartridge is on the bottom and bromine on top. Spa seating and configuration is something to consider when looking for a spa. You bring up a good point. Consider the location the spa is going to sit in and it's orientation. We have make different model options that should accommodate most peoples patios and backyards.
I will be sure to pass on your review to consider in future designs.
Happy Hot Tubbing!
Filter cleaner works well on all the filters. It removes oils and dirt better than just power washing. The spa cover is a tool that is used to insulate the spa. It also protections small children from getting in and drowning. The frog system has two cartridges. Try flipping them around so that the mineral cartridge is on the bottom and bromine on top. Spa seating and configuration is something to consider when looking for a spa. You bring up a good point. Consider the location the spa is going to sit in and it's orientation. We have make different model options that should accommodate most peoples patios and backyards.
I will be sure to pass on your review to consider in future designs.
Happy Hot Tubbing!
Review 155 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Greg
fromOcean Pines, MD
What is your age range?55-65
Extremely comfortable
PostedMarch 23, 2017
High quality product, the cover lift assist makes the llifting of the cover so much easier, however the attachments to the body of the pool seem a little frail.
The Blue Tooth Sound System worked very well, I think one of the speakers may need to be replaced-sounds fuzzy. In general, I am very pleased with the product (pool) and would highly recommend it. The service rep has been very attentive.
The Blue Tooth Sound System worked very well, I think one of the speakers may need to be replaced-sounds fuzzy. In general, I am very pleased with the product (pool) and would highly recommend it. The service rep has been very attentive.
By Customer Service Caldera Vanessa, April 3, 2017
Hello Extremely comfortable.
I am glad that you are enjoying your spa. It sounds like there might be a couple of issues that can use some attention. I will contact you and see what I can do to help.
Thank you for your post.
Happy Hot Tubbing!
I am glad that you are enjoying your spa. It sounds like there might be a couple of issues that can use some attention. I will contact you and see what I can do to help.
Thank you for your post.
Happy Hot Tubbing!
Review 156 for Geneva
Overall rating
5
/
5
Comfort
4
/
5
Quality:
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
Ted
fromFarmington CT
What is your age range?55-65
Trouble-free for 12 yrs
PostedJanuary 15, 2017
Able to enjoy the tub without much intervention for the 12 yrs of ownership. Had one freeze in Jan. The tub would not restart after power interruption and we were away so the lines froze. Air pump issues encountered due to rodents. Screen appears to be a solution.
Review 157 for Geneva
Overall rating
1
/
5
Comfort
3
/
5
Quality:
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
2
/
5
Value:
1
/
5
DL
fromAlbion
What is your age range?45-54
Third major leak and countless cracked panels
PostedJanuary 10, 2017
Third major leak in a 12 month period. We have also had countless cracked panels and yes it has taken over a year to get one replaced. Now we have another cracked panel! Go figure! I've lost count on the cracked panels! The integrity of the frame for the hot tub is no longer supporting the hot tub! No idea why we have another major leak but this is considered a catastrophic failure all the way around. Let's see if Caldera is a reputable company and steps up to the plate!! We are done with it and we are demanding 100% refunded!! Our hot tub was purchased in August 2014 and delivered and installed in October of 2014.
3 of 3 found this review helpful.
By Customer Service Caldera Vanessa, January 12, 2017
I hear your frustration. We don't ever want this things to happen and I am sorry this has been your experience. I have escalated this issue to upper management. We have been in contact and I have reached out to your dealer as well. I hope that we can come to a resolution soon. Thank you for your time and review.
Review 158 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
MAT58
fromCentral Illinois
What is your age range?55-65
Don't Wait
PostedAugust 18, 2016
We have owned the Caldera Geneva Spa for about two years. After "thinking" about purchase for many tears, I wonder why we hadn't made the purchase earlier.
A day doesn't go by that my spouse doesn't say, "This is the best purchase we ever made.", and I agree. We enjoy it daily through all the seasons from 98F Summer to -17F Winter.
The routine care is simple and quick to perform; cleaning is much easier than I imagined; with a little attention to timing water changes are convenient to the Seasons.
1 of 1 found this review helpful.
Review 159 for Geneva
Overall rating
4
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
jasbo
fromDubuque,IA
What is your age range?55-65
Excellent Spa
PostedAugust 8, 2016
The Geneva is a wonderful family spa with a very nice assortment of seating stations allowing one to easily vary or focus their spa massage experience as desired. The only improvement I'd suggest is to make one of the seats a little deeper to accommodate taller users-for me that would ideally be the one with the neck jets.
Review 160 for Geneva
Overall rating
3
/
5
B
fromWaleska , Georgia
What is your age range?55-65
Bbrown
PostedJuly 31, 2016
We are not as impressed with this spa as we thought we would be.
It is lacking in quality for the amount of money it cost .
It is lacking in quality for the amount of money it cost .
1 of 1 found this review helpful.
Response from Caldera SpasBy Vanessa, Customer Service, August 3, 2016
Thank you for taking the time to let us know about your spa experience. I am truly sorry you are not happy with your spa. I would like to know more about what you feel the spa is lacking. We are always looking to get feedback from spa owners. I look forward in talking with you soon.