Top-rated product
Product Reviews
cs001 Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Overall rating:
4.5
/ 5
38 out of 45(84%)reviewers recommend this product.
Customer reviews for Geneva
Review 81 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Caldera Spas
fromTemple
What is your age range?45-54
A true reviving spa experience
PostedOctober 29, 2020
We purchased this hot tub to help ease our sore muscles and found out that we use it just about every day to end the evening. Helps us relax and decompress from our daily lives.
Make sure you add the sub-woofer and the salt water boost feature!
Hands down the best spa we have ever purchased!
Make sure you add the sub-woofer and the salt water boost feature!
Hands down the best spa we have ever purchased!
1 of 1 found this review helpful.
Review 82 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Mary4
fromHarrisburg, PA
What is your age range?55-65
So happy we purchased this Caldera Spa!
PostedOctober 29, 2020
We are so pleased with this spa. It has exceeded our expectations! We use it practically every day. The salt system keeps the water soft and fresh. We follow the care instructions making upkeep on the spa very minimal. This spa is amazing!
Review 83 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
HMRTME
fromPennsylvania
What is your age range?35-44
Best decision ever
PostedOctober 28, 2020
We are so happy we decided to purchase our Caldera spa. We use it at least 4-5 times a week and it is so relaxing. I am so glad that we got the salt system as well, the water is very easy to maintain.
Review 84 for Geneva
Overall rating
2
/
5
Comfort
4
/
5
Quality:
2
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
1
/
5
HP525
fromReno, NV
Electrical issues
PostedOctober 28, 2020
We have had to have breakers replaced 4 times within a few months of purchase. Could not use the hot tub for a month or more since the breakers kept tripping. We had the electrical set up done by an electrician who does a lot of spa work and paid to have him come back to see if the issue was our electric system and there were no issues on our end. Finally the last fix seemed to work but very disappointed in a high end spa.
Also, plastic rings around jets (not sure proper term) keep popping off.
Quite disappointed in the quality of the tub for what we paid for it.
Review 85 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Jake
fromWashington
What is your age range?45-54
Awesome tub
PostedOctober 28, 2020
Had it almost a year now. One of the diverted valves leaked but fixed under warranty.
Fresh water salt system easy to use. Keeps water clean. Comfortable seats,powerful jets. Use it daily.
Fresh water salt system easy to use. Keeps water clean. Comfortable seats,powerful jets. Use it daily.
1 of 1 found this review helpful.
Review 86 for Geneva
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
2
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Saltwater Woes
fromReno, NV
What is your age range?45-54
Great Hot Tub....but.
PostedOctober 28, 2020
We really enjoy our Caldera hot tub, but have been less than satisfied with the salt water system. After numerous technician visits and calls to Caldera customer support, we switched to the Ozone system. It’s still too early to tell if the new system will be the right solution, but we are going to give it a try. The Caldera customer support has been great and we are totally satisfied with our purchase!
Response from Caldera SpasBy Customer Care, November 3, 2020
We are happy to assist, let us know if there is anything else we can do to help. Happy hot-tubbing!
Review 87 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Michael
fromMissouri
What is your age range?45-54
Super Hot Tub
PostedOctober 28, 2020
We really love our hot tub and is a great way to relax at the end of the day. We had no idea how much it has improved muscle recover speed and generally relieve stressed muscles.
Review 88 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
ToothHunter
fromEphrata, Pa
What is your age range?45-54
LOVE our Caldera!!!
PostedOctober 28, 2020
Before I purchased, I researched many hot tubs and couldn't be happier.
The Salt Water is phenomenal! There is a little learning curve, but once you get the hang of it... it's awesome!
Review 89 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Tom5975
fromColorado
What is your age range?55-65
Soaking in the pines
PostedOctober 28, 2020
We really enjoy our Geneva it is so relaxing. It is a great addition to our home. The hot water after a long hard day takes the stress and aches away. Super fun on cold mornings and evenings star gazing. The seating is great for 6 or just two. The fresh water system is perfect and easy to maintain.
Response from Caldera SpasBy Customer Care, November 3, 2020
Wow, thank you so much for your 5 star review! We are happy that you are loving your spa so much.
Review 90 for Geneva
Overall rating
5
/
5
Wolfers63
fromCherry Hill, NJ
What is your age range?45-54
Life Changer
PostedOctober 28, 2020
My family purchased the Geneva Model right in the beginning of the Pandemic. We love our tub and use it almost every day. We repeat the quote" this is the best decision we ever made!!
Happy Tubbing!
Response from Caldera SpasBy Customer Care, November 3, 2020
We are thrilled to hear that you have made your hot tub part of your daily ritual! We wish you many happy years of hot-tubbing to come!
Review 91 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Wylie2577
fromBillings, MT
What is your age range?35-44
Sweet Hot Tub
PostedOctober 28, 2020
First hot tub I have ever owned and it is awesome! Perfect size for my family. Didn't realize how much water therapy can really help you out. Highly recommend the Geneva model!
Review 92 for Geneva
Overall rating
5
/
5
Shotbolt402
fromOmaha NE
What is your age range?45-54
Love It!
PostedOctober 28, 2020
We purchased the Geneva for a few reasons. 1) Love the style and appearance. Great looking, stylish, clean, and great finish and fit. 2) Salt Water is what we wanted, and after much research we were sold on Caldera.
Our dealer (Bell Pools and Spas) was incredibly knowledgeable, much more than the other reputable stores we visited. I was convinced after one visit that this was the company I wanted to do business with.
Overall the salt water tubs are easy to keep clean and balanced. It's been a significant upgrade and investment.
Review 93 for Geneva
Overall rating
5
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
MOSpaGuy
fromSaint Paul, MO
What is your age range?35-44
Great purchase!
PostedOctober 28, 2020
We live our spa & have been in it just about every day since we purchased it. The kids love it too!
Review 94 for Geneva
Overall rating
4
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Spaguy82
fromHollister, ca
What is your age range?35-44
Very relaxing
PostedOctober 22, 2020
I had my Geneva for a couple months now. I added a fresh rain UV sanitizing unit after it was installed, which i now no longer have to add chemicals, major plus. The only issue i have with my spa is that the seal on the diverter valve failed and started leaking on top. I wouldn't expect that kind of workmanship on a $14k spa. The jets are very nice and powerful, making it a very relaxing experience. We maintain our temp at 104, but it's capable of 106. The spa is very sleek and beautifully designed. It seats 6, but I wouldn't, maybe 5 total if you don't want to crammed.
Review 95 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Spaman
fromHollister, Ca
What is your age range?35-44
Very relaxing
PostedSeptember 7, 2020
We've had this spa for approximately 2 weeks now. We have used it about 6 times already, and we absolutely love it. The jets are very powerful, sometimes a little too powerful, but that's ok. The spa maintains a constant temperature of approximately 104 degrees, which is very nice. The spa can go up to 106, if you know how to do the override. (Hold down the up temperature for about 3 seconds). The spa seats about 6 adults, but might be a little cramp. My wife and I and our 2 friends seat just fine. The lounger is a very nice feature, and the seat with the shoulder jets is very nice. The other seats are very nice as well and seat very comfortably. Again, it seats 6, but that might be a little too cramp. The lights are very nice, and change colors, and the water fall is nice, but i really don't care if it has one or not. One of the seats has a hand jet massager which is a nice little touch as well. The shell we got is the pearl which is very nice because it really brings out the colors of the lights, and its very well insulated inside. The inside is very sturdy and clean. The only issue the technician had was that one of the main tubes appeared to be slightly crimped, so he fixed it with a zip tie. The panels on the outside are very nice and very easy to wipe down. One of my complaints about this spa is that I find I have to add chlorine to it almost everyday, but this will stop hopefully once I have the fresh rain UV part in. When the spa arrived, it was missing a valve knob for the air flow, which was a little disappointing after spending about $14000 total for this spa. The spa arrived with fiberglass shavings around the tub, which is not too big of a deal, but again, spending about $14000 you would expect better quality in cleanup. The cover is very nice and very easy to use, just remember to unclip all sides before removing. The spa clean feature is very nice because it cycles the water through the filter everyday. Another complaint, which is no fault to Caldera is that the install company asked us where we wanted the spa to be placed. We had them place it in our backyard on the back patio which is concrete. Well, the concrete has a slight grade so that water runs away from the house. Once they placed it, unwrapped it, and filled it, there was about a 1" difference in the water line from one side to the other (no big deal). However, I would of like to have known that the install company could have recommended to place it a certain way because after it was placed and filled, the filter is on the uphill end, which I think it should of been placed on the downhill position. Again, no fault to Caldera, but if you het one, and you have a slight grade to your concrete, see if they will place it filter downhill. Another issue we had is that the spa wasn't heating after installed. The install company came back out and determined that a wire was installed incorrectly, no fault to Caldera. Anyways, back to the air valve knob issue. When I realized this, I called Caldera and spoke with Mary Ann, who promptly sent one out via 2 day shipping. Very nice customer service and very helpful.
By Customer Service Caldera Maria, February 3, 2021
Thank you for taking the time and posting your review. We are thrilled that you absolutely love your Caldera hot tub. I am sorry that the delivery didn't go as smoothly as we'd hoped; I am glad they came back and fixed the wiring. I wish you many years of happy hot-tubbing!
Review 96 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Jimbolina
fromNorthern California
What is your age range?55-65
New hot tub
PostedAugust 30, 2020
This is our first hot tub we have owned and we love our new Caldera Geneva Spa. We have been surprised at how easy the Fresh Water Salt system is to to stay in proper water balance.
Response from Caldera SpasBy Customer Care, September 10, 2020
Thank you so much for the 5 star review! We are happy that you are loving your FreshWater Salt System and finding it easy to use. Enjoy the wellness.
Review 97 for Geneva
Overall rating
2
/
5
Comfort
5
/
5
Quality:
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value:
1
/
5
Cranberry
fromAlberta Canada
What is your age range?35-44
Top of the line spa with immediate failures
PostedAugust 29, 2020
Our family has been planning for a spa for several years. With COVID-19 keeping us housebound, it seemed like a great time to splurge and get one. We choose a brand new, top of the line Geneva 7 seater and were so excited to get it. Once the tub was hooked up, filled and water suitably treated it wouldn’t get past 97F due to the 20 amp breaker consistently tripping or the tub going into protection mode. Although the spa is amazing, we’ve had nothing but problems.
It was determined that the spa had a defective heater right from the factory. We’ve been waiting for about three weeks for it to be changed out. I hope this is a sign of things to come. So far we are very disappointed.
It was determined that the spa had a defective heater right from the factory. We’ve been waiting for about three weeks for it to be changed out. I hope this is a sign of things to come. So far we are very disappointed.
Response from Caldera SpasBy Vanessa, Customer Service , August 31, 2020
Oh no! That is not a sign of things to come. I will reach out and see what we need to do to get your spa in working order. Thank you for taking the time to reach out and submit your review.
I look forward to working with you soon.
I look forward to working with you soon.
Review 98 for Geneva
Overall rating
2
/
5
Leaky SPA
fromSt Augustine, FL
What is your age range?55-65
Leaky Spa
PostedJune 5, 2020
We like the layout and functionality of the SPA, however ...I purchased my SPA in December, 2019 and it has now been leaking for 3 months! My pool contractor has been valiantly working to fix it, but has not been successful. It has been torn apart and put back together so many times that it is no longer a new! Unfortunately, I had to draw the line, if this latest attempt fails to resolve the issue, he will need to either provide a full refund or replace the SPA. Very disappointed!
Response from Caldera SpasBy Vanessa, Customer Service , June 8, 2020
Thank you for taking the time to post your review. I am genuinely sorry to hear that your spa is leaking. That is not good.
I want to help. Please look for an email from me.
I want to help. Please look for an email from me.
Review 99 for Geneva
Overall rating
3
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
5
/
5
Value:
2
/
5
Marty
fromFlorida
Sound system needs work
PostedJune 4, 2020
We have had issues with the speakers/sound system since we purchased. It appears that they were engineered to run at the full volume UK me. Turning the volume up in order to ear while the tub is running causes the speaker sound to crack.
Response from Caldera SpasBy Vanessa, Customer Service , June 8, 2020
Hello Marty,
Thank you for taking the time to submit your review. We want all of our customers to be able to use their spas without issue. The speakers work best when only one system is turned up to the max when the spa and Bluetooth items are both turned up to the max that can make the speakers scratchy.
I will email you to make sure you are receiving the service that you need. Thank you again for reaching out.
Thank you for taking the time to submit your review. We want all of our customers to be able to use their spas without issue. The speakers work best when only one system is turned up to the max when the spa and Bluetooth items are both turned up to the max that can make the speakers scratchy.
I will email you to make sure you are receiving the service that you need. Thank you again for reaching out.
Review 100 for Geneva
Overall rating
4
/
5
Comfort
5
/
5
Quality:
2
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
3
/
5
Pjb097
fromSuisun
What is your age range?35-44
Problem after problem
PostedJune 4, 2020
There has been problems with this hot Tub sense I have had it.
The screen was broken, the water was not producing chlorine, there was 2 thermistors that went bad, One of the top side lights colors was not working so now they have to take my hot tub back and fix it and then bring it back I don’t really like that. some of the jet cover rings always fall off too. I received this hot tub on August 5, 2019 so I’ve had nothing but problems
The screen was broken, the water was not producing chlorine, there was 2 thermistors that went bad, One of the top side lights colors was not working so now they have to take my hot tub back and fix it and then bring it back I don’t really like that. some of the jet cover rings always fall off too. I received this hot tub on August 5, 2019 so I’ve had nothing but problems
Response from Caldera SpasBy Vanessa, Customer Service , June 9, 2020
Thank you for taking the time to post your review. I am sorry that your spa requires service. I would like to help. You should be able to relax and enjoy your spa. Please look for an email from me.