Top-rated product
Product Reviews
cs001 Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Overall rating:
4.5
/ 5
38 out of 45(84%)reviewers recommend this product.
Customer reviews for Geneva
Review 241 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
7thHeaven
fromMI
What is your age range?35-44
Gender:Female
Still a dream
PostedSeptember 5, 2014
I still have to pinch myself sometimes to make sure I'm not dreaming and that I'm actually in my own backyard enjoying the health and relaxation benefits my spa bring to my life.
Review 242 for Geneva
Overall rating
5
/
5
kaddouh
fromMichigan
What is your age range?35-44
Gender:Female
love it
PostedSeptember 4, 2014
Soothing and relaxing. Great utilization of space. Contoured seats make it one of the must comfortable spas we tested.
Review 243 for Geneva
Overall rating
5
/
5
Comfort
4
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
2ntnsv
fromUnited States
What is your age range?35-44
Gender:Male
Great tub
PostedSeptember 4, 2014
I replaced an old tub with this one. The construction, design, heating,,, well, just everything was far better than my old one. The nicest thing is the recirculating pump and how quiet it is.This tub sits right outside our bedroom window, and sometimes I have to double check to make sure it is actually running.
Review 244 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Badaxe
fromRichland,Michigan
What is your age range?55-65
Gender:Male
Geneva is it!
PostedSeptember 4, 2014
Ever since i purchased my Caldera hot tub I have been very impressed with every aspect.I use the frog system and find it easy to keep my water quality. I USE MY Geneva tub at least 4 times a week and in the Michigan winter more ! I could not be more satisfied, this is my third tub and certainly the best.
Response from Caldera SpasBy Jaclyn , Customer Service, September 10, 2014
Thank you for the feedback on your Geneva model spa. It's nice to know that your spa is waiting for you to enjoy, especially during the cold winter months.
Review 245 for Geneva
Overall rating
1
/
5
Comfort
3
/
5
Quality:
1
/
5
Ease of Water Care
3
/
5
Value:
1
/
5
Jbrown37a
fromSan Antonio, TX
What is your age range?55-65
Gender:Male
Very Displeased
PostedJune 12, 2014
I purchased a Utopia Geneva from Sweetwater Hot Tubz here in San Antonio, TX less then thirteen days ago. At this point my wife and I are very displeased with the Watkins Caldera Spa product and the lack of service support and concern for the problems we reported to Sweetwater Hot Tubz personal. During the sale and purchase period we were sold on the high quality of the Caldera spa and the great service we could expect from Sweetwater Hot Tubz. We are finding both the spa quality and service support are far below what was stated. Our spa was delivered on May 30 2014, the next day we found that the spa had tripped the circuit breaker. When I reported this to the sales person he showed little concern. The night of June 5th was the first time we used the spa. On June 8th I checked the spa and found a part in the bottom of the spa. In our single use of the spa we had also found that the control panel buttons stick. Monday June 9th I discovered addition jet parts in the bottom of the spa but also that the control panel was malfunctioning. The display of the control panel had scrolled down to where parts of menu items were not visible and the tub would not respond to some button presses, its function was erratic. When these things were reported to the same store person again he showed little concern for how we believed these to be serious issues. Now we are waiting for a service person to show up over three days latter to repair a spa we've had less then two weeks. The Watkins Caldera spa product is not showing to be a quality product and the Sweetwater Hot Tubz service and support is far below what has been stated.
6 of 6 found this review helpful.
Response from Caldera SpasBy Peggy W., Customer Service, June 25, 2014
Thank you for alerting Watkins to this situation. I will contact you via your email address for more information and will work with you and the dealer to resolve the concerns you've listed.
Review 246 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
siddyf15
fromChicago, IL
What is your age range?25-34
Gender:Male
Loving our Geneva Spa!
PostedJune 5, 2014
Very happy with our Geneva spa thus far. Water is always warm and have had no issues thus far. Highly recommend!
Review 247 for Geneva
Overall rating
2
/
5
Comfort
3
/
5
Quality:
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value:
2
/
5
Dana
fromBillerica, MA
What is your age range?35-44
Gender:Male
Broke down in 6 years
PostedOctober 14, 2013
I purchased my Caldera Geneva in 2006 right after I bought my house. The hot tub stopped heating in the beginning of the summer of 2013. I ignored it during the summer months due to the fact that it maintained a temp of 85-87 degrees. I called the business that I bought it from and they told me that it is only a 5 year warranty. I am extremely frustrated that I have to pay out of pocket when it is barely a year out of warranty. I thought it would have lasted quite a bit longer.
I would not advise anyone to purchase a caldera spa.
I would not advise anyone to purchase a caldera spa.
1 of 2 found this review helpful.
Response from Caldera SpasBy Peggy W. , Customer Service, October 16, 2013
Thank you for writing. I have confirmed that your spa has had 1 service call (2009) during your first 7yrs of use. It did have a 5yr component warranty that expired 2 yrs ago. The dealer tells me they're scheduled to service your spa next week. We appreciate your purchase and believe it will provide you many more years of uninterrupted use once the dealer has seen the spa next week.
Review 248 for Geneva
Overall rating
1
/
5
MCARTDON
fromALPINE MEADOWS CA
What is your age range?55-65
PROBLEMS PROBLEMS
PostedOctober 5, 2013
TOOK OK THE PURCHASE OF A GENEVA,
ON FITTING ELECTRICALLY 875 DOLLARS THE CALDERA SUPPLIED 20 A BREAKER WAS FAULTY ONE HOUR LATER AS FREEZING HAD TO BABYSIT THE SPA OVERNIGHT THEY REPLACED THE BREAKER BUT WE HAD 153.75 OF ADDITIONAL ELECTRICAL CHARGES. DIAGNOSING THE PROBLEM. SAME DAY REPORTED A LEAK TO RHS THE HOT TUB ENGINEER SAID IT WAS THE CAPS OFF GTHE CONTROLS BUT THAT IS OBVIOUSLY NOT SO HE DIDNT EVEN INVESTIGATE THE RHS PANNEL 24 HOURS LATER WE STILL HAVE A SIGNIFICANT LEAK SERVICE AND CARE OF BUILD LACKING HERE..
HAVEN BEEN ABLE TO USE IT YET SO CANT REVIEW THE SPA IT S SELF
ON FITTING ELECTRICALLY 875 DOLLARS THE CALDERA SUPPLIED 20 A BREAKER WAS FAULTY ONE HOUR LATER AS FREEZING HAD TO BABYSIT THE SPA OVERNIGHT THEY REPLACED THE BREAKER BUT WE HAD 153.75 OF ADDITIONAL ELECTRICAL CHARGES. DIAGNOSING THE PROBLEM. SAME DAY REPORTED A LEAK TO RHS THE HOT TUB ENGINEER SAID IT WAS THE CAPS OFF GTHE CONTROLS BUT THAT IS OBVIOUSLY NOT SO HE DIDNT EVEN INVESTIGATE THE RHS PANNEL 24 HOURS LATER WE STILL HAVE A SIGNIFICANT LEAK SERVICE AND CARE OF BUILD LACKING HERE..
HAVEN BEEN ABLE TO USE IT YET SO CANT REVIEW THE SPA IT S SELF
2 of 3 found this review helpful.
Response from Caldera SpasBy Peggy W. , Customer Service , October 10, 2013
Thank you for providing feedback about your spa; I will be sending you an e-mail directly as a follow up. I have spoke briefly with the authorized dealer for your zip code and look forward to working with you and your dealer to ensure that your spa performs as designed/intended without excessive costs to you.
Review 249 for Geneva
Overall rating
2
/
5
Comfort
5
/
5
Quality:
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
1
/
5
Maria
fromMarion Ma
What is your age range?55-65
Gender:Female
liner issues and dealer not responsive
PostedSeptember 15, 2013
We love our Geneva spa and have enjoyed almost daily in the cooler months. We have three issues that keep this review from being excellent. 1. Dealer not responsive to calls and indeed will not return calls. After first year of operation, spa would not start up after draining and cleaning procedure. Took multiple trips and part replacement before they got it functional again. 2. Arm on lift broke shortly after that call. Dealer would not return call. We finally ordered the replacement arm and replaced it ourselves. 3. Drained tub today for semi annual water exchange and found quarter size patch of pearl finish flaking off liner in bottom corner near filter side. Why is finish flaking off? How quickly must this be repaired? No crack noticed just cosmetic finish. Also can you recommend another dealer in our area who can help. We are following manufacturers instructions exactly for control of water quality using Frog system. We live in Marion, Ma 02738 and would love to find a spa service repair who could help us with this. Spa is 2 years old.
Response from Caldera SpasBy Customer Service, September 18, 2013
Thank you for your feedback! It is great to hear you enjoy the spa almost every day! Our customer service team will be reaching out to you directly via email to help in any way we can regarding your service needs. Thank you for your business!
Review 250 for Geneva
Overall rating
1
/
5
Comfort
4
/
5
Quality:
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value:
1
/
5
Jill
fromSan Antonio, Texas
What is your age range?35-44
Gender:Female
Quality
PostedMay 8, 2013
I have had my Caldera Spa for about 7 years. The sound system whent out in the first 6 months of having the spa. The dealer then advised me that the sound system that came installed in the spa was not water tight and not covered with warrenty. After about 5 years the siding started falling off and now the heat pump has gone out. The spa we had before this lasted 12 years with no issues. Caldera was not worth the money I paid.
2 of 3 found this review helpful.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, May 9, 2013
Thank you for your review. I am disappointed to read that you have had problems with your sound system. We appreciate your purchase of a Caldera Spa and want to assist in a prompt resolution. Our customer service team will be reaching out to you today.
Thank you,
Erica
The Caldera Hot Tub Team
Thank you,
Erica
The Caldera Hot Tub Team
Review 251 for Geneva
Overall rating
4
/
5
Comfort
1
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
3
/
5
papatech
fromEast Long Island, NY
What is your age range?35-44
Gender:Male
Just not comfortable for taller (5'11"+) people
PostedApril 12, 2013
I like the hot tub alot "BUT" the layout makes it not as comfortable for taller people. My 5'4" wife loves it and with good reason. I first got hooked with hot tubs due to my friend's tub being older design, simpler and more "park bench" style all the way around. This Caldera design, every seat is different and when you have just one seat that fits you, it becomes "assigned seating" which isn't fun when you feel you have to kick someone out of that seat to enjoy the tub. Other than that, performance, electric use, ease of maintenance, looks, durability, are excellent. It's our first full year with the tub and I am satisfied.. I'll just have to man up and throw people out of my spot. My recommendation, GET IN THE SHOW ROOM TUB and sit for 10 minutes in each tub. A simpler and less expensive tub in my opinion may be more comfortable.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 4, 2013
Thank you for your review. I am disappointed to read that you have trouble with the layout. A Caldera spa is designed for pure comfort, with each seat position focused on massaging one muscle group at a time. We encourage you to rotate seats to give each major muscle group attention. I will be sending your feedback to the product team. I appreciate your feedback, which will allow us to make enhancements to future spa models. Please let our team know if you need any assistance. I want you to enjoy your spa for many years to come!
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
Review 252 for Geneva
Overall rating
4
/
5
Comfort
4
/
5
Quality:
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Bob2012
fromIowa
What is your age range?45-54
Gender:Male
Great Tub
PostedApril 11, 2013
Luke & Brenda at Tri-State Pool & Spa were great to work with. The Spa is well built and should provide many years of enjoyment.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 5, 2013
Thank you for your review. I am pleased to hear you are enjoying your spa, and that you had a great purchase experience. Please let our team know if you need any assistance. I look forward to hearing more about your experience with your Caldera spa. Thank you for being a Caldera customer.
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
Review 253 for Geneva
Overall rating
5
/
5
Bob
fromAkron, Ohio
What is your age range?55-65
Gender:Male
Ease of maintenance
PostedApril 10, 2013
This hot tub is easy to care for and says clean and clear. Very comfortable in all seats.
Review 254 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Trixie
fromLarkspur, CA
The postion and power of the jets in this tub are amazing
PostedApril 9, 2013
The comfort of this tub certainly makes the days sress just go away.
1 of 1 found this review helpful.
Review 255 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
eric
fromLockport, il
What is your age range?45-54
Gender:Male
Difference
PostedApril 9, 2013
Well i may be biased, I had worked 10 years ago for turbo tubs out of naperville il, The owner jay only sold top end tubs Caldera being one of them.
10 years later i bought a 10 year old Call Spa tub, had for 2 months, there were typical problems with the tub and got rid of it. I went out to a local dealer and purchased a a newer Caldera
Geneva tub "made in 2010" off showroom floor in 2012. to date so far no issues, the lighting power and looks made me very satisfyed with my purchase
10 years later i bought a 10 year old Call Spa tub, had for 2 months, there were typical problems with the tub and got rid of it. I went out to a local dealer and purchased a a newer Caldera
Geneva tub "made in 2010" off showroom floor in 2012. to date so far no issues, the lighting power and looks made me very satisfyed with my purchase
3 of 4 found this review helpful.
Review 256 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
shlar72
fromRancho Bernardo, CA
What is your age range?55-65
Gender:Male
Best Spa Around
PostedApril 9, 2013
My wife and I love our Caldera. The design is beautiful and the options make for a wonderful experience. The leg and back jets feel amazing.
Review 257 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Happy soaker!
fromSterling Heights, MI
What is your age range?35-44
Gender:Female
How did I live without it?!
PostedApril 9, 2013
I was apprehensive about owning a spa. I figure it would be a lot of work with little pay off. I was so wrong! Very easy to care for and we use it a lot more than I thought we would! I love it in the winter months and we also like the fact that we can easily control the temperature year round to fit our needs.
I have a lot of pain issues and the therapeutic effects has improved my health a great deal and we look forward to using it as often as we can.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 11, 2013
Your review title says it all! I am so pleased you are enjoying your spa, and that you have experienced health improvements. A morning or evening soak is a great way to start or end your day. Thank you for joining the Caldera family.
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
Review 258 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
JJ
fromFountain Hills, AZ
What is your age range?55-65
Gender:Male
Excellent Spa
PostedApril 8, 2013
Great spa. Multiple strong jets. Plenty of seating. Low maintenance. Great lighting. Looks great. Reasonable price.
0 of 1 found this review helpful.
Review 259 for Geneva
Overall rating
5
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
squishy
fromBritish Columbia, Canada
Caldera Geneva spa
PostedApril 8, 2013
The lounger is very comfortable and the foot jets are amazing! I use this spa as much as possible and it is very relaxing and soothing.
Review 260 for Geneva
Overall rating
4
/
5
Quality:
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
Marcus
fromN.Myrtle Beach,SC
What is your age range?55-65
Gender:Male
Beautiful and Peaceful
PostedApril 8, 2013
The tub is beautiful to look at and feels very relaxing when in it. I think we might have gone overboard with this particular model and the size of the room. The tub is enclosed on a indoor porch and the heat and moisture that this throws off might be a little too much for the type of windows we have and the wall mounted TV. Things tend to get moist.