Customer Reviews for CalderaSpas® Vanto

Vanto

CalderaSpas® Vanto

A non-lounge hot tub, the Vanto® model features the same stylish design and powerful spa jetting system found on the popular-selling hot tub Vacanza® Series.
Average Customer Rating:
4.574 out of 5
4.6
 out of 
5
(162 Reviews)
Open Ratings Snapshot
Rating breakdown 162 reviews
5
121
4
27
3
6
2
2
1
6
13 out of 14(93%)reviewers recommend this product.
Customer Reviews for Vanto
Review 161 for Vanto
Overall rating 
1 / 5
1 / 5

Problems

PostedJuly 1, 2015
Customer avatar
ProblemsinAlaska
from Anchorage
Age:35-44
Gender:female
Comfort 
5 / 5
5 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
2 / 5
2 / 5
Energy Efficiency 
2 / 5
2 / 5
Value 
2 / 5
2 / 5
The first time using this 8 jet covers came off. To date 29 jet covers have been replaced. Within a month a large crack developed. I haven't even had it a year... nothing but problems.
Response from Caldera SpasBy BenCustomer ServiceJuly 2, 2015
Hello there - thank you for providing feedback on your Vanto model spa - so sorry to hear about the issues you experienced - it's unusual to have issues like this, especially so early on! Our customer service team is happy to step in and address the concerns about your spa - you should receive an email shortly.

You can also contact our customer service team by dialing 800.999.4688 x 8432. We will be in touch, thanks again for the review!
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Review 162 for Vanto
Overall rating 
1 / 5
1 / 5

Awful

PostedSeptember 4, 2014
Customer avatar
ffmom
from St. Louis, MO
Comfort 
2 / 5
2 / 5
Quality 
1 / 5
1 / 5
Ease of Water Care 
1 / 5
1 / 5
Energy Efficiency 
1 / 5
1 / 5
Value 
1 / 5
1 / 5
Don't share with you that the ozone generator does NOT work continuously - only when the pump is running - NOT very energy efficient. Gave it away!
Also the backflow valve for the ozone failed after 11 months. Service tech said this is normal!!
Response from Caldera SpasBy VanessaCustomer ServiceMarch 21, 2016
Thank you for your question.
At Caldera Spas, we focus on creating products that are built for lasting dependability. We design with performance, durability and convenience in mind. The result is a superior-engineered hot tub you can rely on for your daily renewal and personal well-being. For more information please visit
http://www.calderaspas.com/caldera-...
Response from Caldera SpasBy Peggy W. Customer ServiceSeptember 15, 2014
Thank you for providing a review of your Vanto spa ownership. I can't tell from your review if you purchased the ozonator at the same time as you purchased the spa. An ozonator does not have motor of its own and depends on the movement of water through the plumbing line to draw ozonated bubbles into the mainstream flow. Also, if this is a Caldera ozonator (there are many brands on the market), I can assure you that it is not normal for the valve to fail within a year. I can't tell from your review if you gave away just the ozonator or the entire spa, so I will write to you directly to ask for more details. I would like to contact your dealer to see what might be done to turn this around for you.
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Comments (1)
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Anonymous
mi
Thank you for the warnings...
Posted March 19, 2016
Please, give some advise on brand you would recommend that have excellent ratings and great customer service!
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