Customer Reviews for CalderaSpas® Vanto
CalderaSpas® Vanto
A non-lounge hot tub, the Vanto® model features the same stylish design and powerful spa jetting system found on the popular-selling hot tub Vacanza® Series.
Average Customer Rating:
4.6
out of 5
(253 Reviews)
Rating breakdown 253 reviews
5
191
4
43
3
7
2
3
1
9
13 out of 14(93%)reviewers recommend this product.
Customer Reviews for Vanto
Review 241 for Vanto
Overall rating
3
/
5
Good at times
PostedApril 10, 2013
Brocko
from Jennings, LA
Age:25-34
Gender:male
Comfort
4
/
5
Quality
3
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
4
/
5
I like my spa. However I have had trouble with it as far as the jets go and leaks. The service people have came out 3 -4 times and apparently cant fix it because they were ordering a part and it wasnt replaced.
Response from Caldera SpasBy Steve, Caldera Spas Customer Service, June 3, 2013
Thank you for your feedback; we are glad you like your spa! Please check your inbox for a message from customer service regarding your particular experience as we want to further help you. Thanks!
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Review 242 for Vanto
Overall rating
2
/
5
Nice spa - poor quality on outside panels
PostedFebruary 7, 2024
Spa
from Goodyear Arizona
Age:35-44
Comfort
4
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
2
/
5
Our spa was delivered with the panels having significant gaps to the point you can see the inside insulation and frame. I currently have tape over the holes to keep anything out while I wait the 2 moths to receive new panels and corners that might fix the probfix the problem - I was told we might need to order a replacement spa??
By Customer Service Caldera Vanessa, April 11, 2024
I am sorry to hear that your experience with our spas was not up to your expectations. That's not how it should be. However, I am glad to know that your dealer is assisting you in this regard.
Please be assured that we are always here to help you out if you need any further assistance. It is our topmost priority to ensure that you enjoy your hot tub to the fullest.
Our customer service team can be reached at 800-999-4688 and we will be happy to support you in any way possible.
Please be assured that we are always here to help you out if you need any further assistance. It is our topmost priority to ensure that you enjoy your hot tub to the fullest.
Our customer service team can be reached at 800-999-4688 and we will be happy to support you in any way possible.
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Review 243 for Vanto
Overall rating
2
/
5
Rough start but we love our hot tub
PostedJune 23, 2015
Vanto
from Liberty Lake, WA
Age:35-44
Gender:male
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
4
/
5
Energy Efficiency
1
/
5
Value
3
/
5
We sat in every hot tub in town and ended up selecting the Vanto based on the styling, comfort, and price. We had many problems with the unit over the first 3-4 months that we owned it from vacuum pressure sensors to the main control board had to be replaced. The service from the company we purchased the tub was not as knowledgeable as I expected. When the unit would simply not heat they came out and said the filter was dirty. We had only owned it for a few weeks and the filter was absolutely clean. Once a new vacuum sensor and control board were replaced we then had problems with the ionizer that we purchased as an adder. This is not a Caldera problem but yet another problem by the dealer as they installed the wrong size port. We have also had both heating element couplers break in a span of a few weeks. When this happens it spits water all over the inside of the cabinet, a huge problem in the winter months as this cabinet is un-insulated. The entire tub has to be drained to replace the couplers which means there is a real danger for the cabinet to ice up until the heater can turn back on. I remain nervous that this may happen again as the dealer could not offer any explanation as to why this happened twice in less than a month.
Since all of these initial problems however we have had a trouble free experience with the unit and I'm in it nearly every day. I switched from the included Spa Frog bromine system to regular chlorine as it is easier to keep the water clean with less hassle and a smaller amount of chemistry. The only negative I would say is that our power bill went up $60 or so per month and we expected only $30. With the main cabinet being un-insulated it is no wonder that during the winter the heater runs frequently. I plan to add some insulation to the main cabinet to hopefully offset our high power bill. Everything else about the unit is great. It's comfortable, has enough jets and features to make a great soaking experience and we absolutely love it. Had we been able to avoid the initial problems I would rate it five stars for everything but energy efficiency.
Response from Caldera SpasBy Peggy W. , Customer Service, July 1, 2015
Thank you for reviewing the Vanto spa; glad to hear that it is a source of enjoyment for you! New spa owners do sometimes see a higher energy bill in their first few months of ownership; it is normal to use it more often, invite friends and family to enjoy it with you. As you settle into a regular usage routine, you will probably see that lower electric bill. Also, we DO offer an insulation kit to prevent heat loss from the equipment compartment during the colder months. Your authorized dealer will be able to help get you one in time for winter. We appreciate your purchase and your feedback. Keep us posted! We'll be glad to help where we can!
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Review 244 for Vanto
Overall rating
2
/
5
2014 tub
PostedMay 28, 2015
bandit780
from Nebraska
Age:45-54
Gender:male
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
1
/
5
We have only had our tub 1 1/2 years. The first month of ownership (Dec 2014) we had to drain the tub. All four foot jet chrome ring covers fell off. So we drained the tub, re glued them and refilled our tub. They have stayed on now. Spring 2015, noticed a panel on the outside of the tub where the lid lifter is attached is cracked. We believe that because of the unstability of the cheap lid lifter, it jerks on the lid on the opposite side that you are using to lift the hot tub lid.Contacted company we bought from at the end of March 2015. End of May we got a call that they will replace the panel(because its under warranty) but we will have to pay mileage for them to come and repair it. We live 75 miles one way from the dealer. Wow, really? Not happy with this situation and don't feel we should pay for parts that are under warranty and obviously defective. Dealer told us they had 4 of them with similar problem.
Response from Caldera SpasBy Peggy W. , Customer Service, June 10, 2015
Thank you for providing feedback. I have spoken to your dealer this afternoon. Terry was not aware of your feelings on this and wondered why you had not contacted him about it. Though the warranty does state that travel is not covered, he volunteered to waive his travel fee to come out and repair the skirt on your spa. There will be no charge to you for this service call.
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Review 245 for Vanto
Overall rating
1
/
5
Defective Products
PostedFebruary 15, 2022
Rita
from Sacramento
Age:55-65
Brand new spa leaking all over the patio. I enjoyed this thing for less than a month then the factory picked it up to fix the leak at the factory and it still has not been returned after almost four (4) months...!
By Customer Service Caldera Jodi, February 18, 2022
Thank you for taking the time to submit your review. We were sorry to hear that you were having challenges with your Vanto Spa. We understand our Customer Care team has reached out to you, and the issue has been resolved.
We value all comments and inquiries from members of our Caldera family. Please let us know if we can be of further assistance.
We value all comments and inquiries from members of our Caldera family. Please let us know if we can be of further assistance.
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Review 246 for Vanto
Overall rating
1
/
5
BUYER BEWARE
PostedNovember 18, 2020
CB
from Roscoe, Il
Age:45-54
The first cool night we had 9/2020, just 1 month after I purchased my brand new spa 8/2020, the spa could not maintain the heat. It is now three months later. The dealer I purchased it from has still not responded. Caldera still does not respond. And I have a $7000 hot tub that cannot get over 90°. So I now have $10,000 invested between the reinforced concrete slab and the upgraded electrical and the cost of the spa in a hot tub that is set to 106 and does not go over 90 degrees. I have sent photographic evidence of the temperature with three different thermometers and the outside temperature marked. I have had no response from anyone.
By Customer Service Caldera Angelo, November 25, 2020
I am so sorry to hear that you have not had the experience you were expecting with your new spa but i am very grateful that you have reached out to us so we can assist in resolving this issue. I was able to see that you reached out to us over a month ago and one of my associates contacted you via email on 10/19/2020, but I will go ahead and reach out to you as well so we can try and get this resolved Look out for an email from me. Thank you again and have a happy holidays
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Review 247 for Vanto
Overall rating
1
/
5
This is a LOW VALUE spa
PostedNovember 11, 2020
Carlsbad John
from Carlsbad, CA
Age:45-54
Comfort
3
/
5
Quality
3
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
1
/
5
Hello Caldera/Watkins PM, why didn't you publish my honest review I submitted a while ago? I bet you won't publish this review either.
The EcoTech walls are terrible; they don't stand up to the southern CA sun. We're located about 12 miles from Watkins' headquarters and have tried to get our cracked EcoTech walls replaced from the store we bought it from and even from Caldera/Watkins; but they fail to do anything since it happened 3 years after we purchased the spa.
If you want to spend your money more wisely, buy a spa from a more reputable company. If you live in a sunny environment, you will *NOT* thoroughly enjoy your Watkins spa 3 years after you purchase it, I guarantee it. So does Watkins since they only guarantee the walls for 2 years. Plus, there is no eco-friendly aspect of these walls since you have to replace them every 2.5 years...
By Customer Service Caldera Angelo, November 19, 2020
Hello ,
Thank you so much for reaching out to us and being a diligent spa owner. I do see that you have worked with out agents before and I apologize for any delayed follow up. I look forward to working with you and resolving this issue. We will be reaching out to you soon. Thank you again and have a wonderful day.
Thank you so much for reaching out to us and being a diligent spa owner. I do see that you have worked with out agents before and I apologize for any delayed follow up. I look forward to working with you and resolving this issue. We will be reaching out to you soon. Thank you again and have a wonderful day.
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Review 248 for Vanto
Overall rating
1
/
5
Cabinet is not built for sun
PostedMay 2, 2020
JP_Carlsbad
from Carlsbad, CA
Age:45-54
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
2
/
5
Our experience with this model has not been good. We've had our Vanto model for 6 years and live in Carlsbad, CA. After year 1, the panels on the cabinet started to crack. We had to perform great effort to get replacement panels which were under warranty. Two years later those cracked and of course those were no longer under warranty; very disappointing. We've made this known to Watkins and have sent pictures to the actual product manager of the Vanto model with no admittance to the inadequate cabinet material. If you live in a sunny location, you absolutely must keep your Watkins' "Envirtoech" cabinet spa shaded. Otherwise, the cabinet panels will fade and crack rapidly.
Response from Caldera SpasBy Vanessa, Customer Service , May 26, 2020
Hello JP
Thank you for taking the time to post your review of your spa. I see that you have contacted us about the spa sides. A resolution was presented; however, I don't know if it was accepted.
I will email you to see how I can help.
I look forward to working with you soon.
Thank you for taking the time to post your review of your spa. I see that you have contacted us about the spa sides. A resolution was presented; however, I don't know if it was accepted.
I will email you to see how I can help.
I look forward to working with you soon.
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Review 249 for Vanto
Overall rating
1
/
5
Won't buy again unless Caldera provides access to parts
PostedMay 21, 2017
johndoe44
from Colorado
Age:55-65
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
1
/
5
I purchased my spa with the waterfall feature. This no longer works due to a cheap plastic part cracking. It also affects usage of the spa itself as water spews out the opening where the waterfall control should be. I can't purchase the part from the dealer and see no access to parts online at Caldera. It's easy enough to take the apparatus out and replace the part if I could get the part. To replace the part I have to purchase the entire $35 apparatus to get one little cheap plastic part which probably costs less than $1 to make. It just shows a lack of consideration for the customer to even produce the product with such a cheap plastic single point of failure and then on top of that to not provide a way to replace the part.
By Customer Service Caldera Vanessa, May 24, 2017
I am sorry that your spa is in need of service. Replacement parts are available for the majority of the spas we have manufactured for the last 40 years. As it turns out some of the parts in the spa are made/supplied by other manufactures. The waterfall valve that you are referring to is one of those parts. It is supplied to us as one whole unit. I understand your frustration when you only need one part of the whole assembly. I will reach out to you and see if there is something that I can do to help. Thank you for your review and I look forward to working with you soon.
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Review 250 for Vanto
Overall rating
1
/
5
Not pleased with filtration/heating
PostedOctober 5, 2016
Charlie
from Sea Girt NJ
Age:55-65
Comfort
3
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
3
/
5
Value
1
/
5
I am disappointed with this purchase. I have had a number of tubs over the past 30 years. With this spa there is a connectivity between the filter cycle and the heating of the tub. If you set the tub for 100 degrees, once the tub reaches that temp, the filter cycle stops and does not resume until the tub goes below the set temperature. I like to filter the tub alot as it helps keep it clear without too much chemical intervention. This tub does not allow you to do that because of the connection to the set temperature. As a result the tub does not maintain clarity. My calls to the distributor and manufacturer confirmed that there is no fix for this. Fatal flaw in my opinion
Response from Caldera SpasBy Vanessa, Customer Service, November 21, 2016
Hello Resolutions. Thank you for taking the time to look at our website and considering Caldera Spas. We do our best to address every issue. Many times we are succesful in helping get the spa back in working order. We do encourage spa owners to post outcomes, however it is up to them. If you have specific questions, Customer Service can be reached at 800-669-1881 ext 8432. Thank you for your comment.
Response from Caldera SpasBy Vanessa, Customer Service, November 21, 2016
Hello Waiting for your contact. I see that you were emailed. Emails will come from Watkinsmfg.com. Please look in your spam folder. I believe you are already working with one of our agents. If you need further assistance we can be contacted at 800-669-1881. Thank you for your time.
By Customer Service Caldera Vanessa, October 7, 2016
Hello veteran hot tub owner. Thank you for your review.
I am sorry to hear that you are having trouble with your spa. The Vanto spa has two filter times separate from heating. I would like to learn more about what your experiencing with your spa. Please look for an email from me in your inbox. I look forward in working with you soon.
I am sorry to hear that you are having trouble with your spa. The Vanto spa has two filter times separate from heating. I would like to learn more about what your experiencing with your spa. Please look for an email from me in your inbox. I look forward in working with you soon.
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Comments (2)
Charles Gormally
Sea Girt
Waiting for your contact
Posted November 2, 2016
I am still waiting for your email contact. Should it take a month?
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SusieQ
Ohio
Resolutions
Posted October 30, 2016
There have been a few complaints on here regarding various models. I like that I can see them, and I like that the company rep responds, however I'd Also like to read the outcome. This is an expensive, frivolous purchase for us, and I want to know that it's either worth the money or not.
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Review 251 for Vanto
Overall rating
1
/
5
Euro Jets are defective and cannot get service from dealer
PostedAugust 26, 2016
L41
from NC
Age:45-54
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
2
/
5
The Vanzo has 27 Euro Jets. They began breaking off immediately. For over a year I repeatedly contacted the dealer and manufacturer requesting installation with non-defective Euro Jets. They promised me they would come but never did.
The manufacturer service representative acknowledged the defect in the Euro Jets... "We did have some issues with the materials for the smaller “Euro Jets” during 3rd Quarter 2014 – the jets have been reengineered, thus this should not happen again with the newer style."
I still have missing covers on my Euro Jets :-(
By Customer Service Caldera Vanessa, August 30, 2016
Thank you for taking the time to let us know about your spa experience.
I see that you have been working with one of our senior agents in regards to your jet covers. I am sorry that this was an initial issue. We have sent replacement, redesigned jet covers 3 times over the last year. Even though you have confirmed that they have been received you also admitted to misplacing them. I understand your tub is in a rental unit and may have many tenets come and go.
Even though your spa is not under warranty due to it being in a rental home, we are still trying to do the right thing and provide you with proper jet covers. Perhaps we can send them to your place of business or your primary home.
While we do our best to continue to innovate and create an expertly designed spa, we also work to provide all of our spa owners with excellent customer service. I will be reaching out to you to see how we can resolve this issue.
I see that you have been working with one of our senior agents in regards to your jet covers. I am sorry that this was an initial issue. We have sent replacement, redesigned jet covers 3 times over the last year. Even though you have confirmed that they have been received you also admitted to misplacing them. I understand your tub is in a rental unit and may have many tenets come and go.
Even though your spa is not under warranty due to it being in a rental home, we are still trying to do the right thing and provide you with proper jet covers. Perhaps we can send them to your place of business or your primary home.
While we do our best to continue to innovate and create an expertly designed spa, we also work to provide all of our spa owners with excellent customer service. I will be reaching out to you to see how we can resolve this issue.
Thank you! You have successfully submitted a comment for this review.
Review 252 for Vanto
Overall rating
1
/
5
Problems
PostedJuly 1, 2015
ProblemsinAlaska
from Anchorage
Age:35-44
Gender:female
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
2
/
5
Energy Efficiency
2
/
5
Value
2
/
5
The first time using this 8 jet covers came off. To date 29 jet covers have been replaced. Within a month a large crack developed. I haven't even had it a year... nothing but problems.
Response from Caldera SpasBy Ben, Customer Service, July 2, 2015
Hello there - thank you for providing feedback on your Vanto model spa - so sorry to hear about the issues you experienced - it's unusual to have issues like this, especially so early on! Our customer service team is happy to step in and address the concerns about your spa - you should receive an email shortly.
You can also contact our customer service team by dialing 800.999.4688 x 8432. We will be in touch, thanks again for the review!
You can also contact our customer service team by dialing 800.999.4688 x 8432. We will be in touch, thanks again for the review!
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Review 253 for Vanto
Overall rating
1
/
5
Awful
PostedSeptember 4, 2014
ffmom
from St. Louis, MO
Comfort
2
/
5
Quality
1
/
5
Ease of Water Care
1
/
5
Energy Efficiency
1
/
5
Value
1
/
5
Don't share with you that the ozone generator does NOT work continuously - only when the pump is running - NOT very energy efficient. Gave it away!
Also the backflow valve for the ozone failed after 11 months. Service tech said this is normal!!
Also the backflow valve for the ozone failed after 11 months. Service tech said this is normal!!
Response from Caldera SpasBy Vanessa, Customer Service, March 21, 2016
Thank you for your question.
At Caldera Spas, we focus on creating products that are built for lasting dependability. We design with performance, durability and convenience in mind. The result is a superior-engineered hot tub you can rely on for your daily renewal and personal well-being. For more information please visit http://www.calderaspas.com/caldera-...
At Caldera Spas, we focus on creating products that are built for lasting dependability. We design with performance, durability and convenience in mind. The result is a superior-engineered hot tub you can rely on for your daily renewal and personal well-being. For more information please visit http://www.calderaspas.com/caldera-...
Response from Caldera SpasBy Peggy W. , Customer Service, September 15, 2014
Thank you for providing a review of your Vanto spa ownership. I can't tell from your review if you purchased the ozonator at the same time as you purchased the spa. An ozonator does not have motor of its own and depends on the movement of water through the plumbing line to draw ozonated bubbles into the mainstream flow. Also, if this is a Caldera ozonator (there are many brands on the market), I can assure you that it is not normal for the valve to fail within a year. I can't tell from your review if you gave away just the ozonator or the entire spa, so I will write to you directly to ask for more details. I would like to contact your dealer to see what might be done to turn this around for you.
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Comments (1)
Anonymous
mi
Thank you for the warnings...
Posted March 19, 2016
Please, give some advise on brand you would recommend that have excellent ratings and great customer service!
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