Top-rated product
Product Reviews
cs001 Palatino
The Palatino spa seats 6 adults, features the Acquarella® spa waterfall, and has 45 powerful hydromassage jets. Stylish and spacious, this is a popular value priced hot tub.
Overall rating:
4.6
/ 5
27 out of 30(90%)reviewers recommend this product.
Customer reviews for Palatino
Review 1 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Allison
fromHarvard, IL
What is your age range?35-44
PostedJuly 8, 2025
I have always wanted a hot tub and it's amazing to finally have one. We have had it for about 2 months and have no complaints!
Response from Caldera SpasBy Vanessa, Customer Care, July 9, 2025
Congratulations! We're so grateful for your review. Here's to many more years of enjoying your hot tub!
Happy hot tubbing!
Happy hot tubbing!
Review 2 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
schrep
fromSunapee NH
What is your age range?Over 65
great new spa
PostedMay 28, 2024
recently delivered spa
i love it kids have been in non stop
i love it kids have been in non stop
Review 3 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
Evergreen
fromEvergreen, CO
What is your age range?55-65
My 2nd Caldera, as good as the first!
PostedJuly 14, 2023
I wanted to find a near top of the line great hot tub that fit into the same deck opening where I had my previous top of the line Caldera spa. The Palatino answers the call admirably. I love it!
1 of 1 found this review helpful.
Review 4 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
RxR659
fromIndianapolis
What is your age range?35-44
Best purchase!
PostedJanuary 9, 2023
If you are on the fence about getting a hot tub, go for it! We are amazed at how much we love and use our new Spa. So relaxing after a workout, or just hanging out in the evenings. Definitely recommend getting nice robes to change into before and after.
1 of 1 found this review helpful.
Review 5 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
4
/
5
Mom4
fromNorth Carolina
What is your age range?45-54
Relax
PostedAugust 23, 2022
We are loving our hot tub. Can’t talk to the electric bill because we haven’t had it long enough. We have had a little issue with suds but we don’t shower before we get in.
2 of 2 found this review helpful.
Review 6 for Palatino
Overall rating
3
/
5
mister smith
fromWestern NY
What is your age range?45-54
Great at first, but it ages quickly
PostedJuly 26, 2022
We purchased this using a 5-year interest-free promotion. At its core, it's a nice hot tub. The seating is great, mainly the reclining spot and the two corners. The other three are more like "cool down" spots and don't offer much. The extra depth is excellent. The waterfall is soooo lame and serves nothing more than a prank opportunity.
We'll have to replace many parts well before we're done paying for it, we're just over 3 years in. The "safety mechanism" on the cover opener has been replaced twice because it weakens and breaks over time. Fortunately, it only brained me once with no injuries (just saw stars for a minute).
The speakers have never been great, but they sound like they've blown after about 6 months...still usable though. But now the subwoofer died too. So save yourself the money on the upgrade and just get a nice portable outdoor speaker. It will sound better and last longer.
Every pillow in the tub is cracked and peeling. This started in under 3 years. You'd think the R&D would have figured this out by now.
The container to hold the Frog cartridges got brittle and cracked, the fell apart. See the previous comment about R&D.
While the tub looks good, it scratches VERY EASILY. 97% of the tub's usage is without clothing, so I'm not sure of the cause but there are many scratches. I hear they buff out but have not looked into it yet.
So bottom line is, it's a decent tub but the value simply is not there. We have maintained this tub regularly and use it regularly year round. The fact that we need to replace all of the parts within 3 years at this price point is absurd.
By Customer Service Caldera Kylie, July 28, 2022
Thank you for reaching out with your review. We're glad that you are enjoying many parts of your spa. I am sorry to hear that you've had some frustrations along with that as well. Our dealers and our customer care team are always available to help and work with you to resolve any concerns that you have.
I'm passing along your feedback to our team. If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
I'm passing along your feedback to our team. If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
Review 7 for Palatino
Overall rating
4
/
5
Comfort
5
/
5
Quality:
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
4
/
5
Jmpotter
fromParis, IL
What is your age range?45-54
Happy with our hot tub
PostedJune 3, 2022
First time hot tub owners and thoroughly enjoying the relaxation it gives us each evening.
Review 8 for Palatino
Overall rating
5
/
5
Di
fromKadoka SD
What is your age range?55-65
so happy with our purchase
PostedMay 17, 2022
Spas have really improved from 2005! We love our new spa
Very easy care . Nice appearance
Very easy care . Nice appearance
1 of 2 found this review helpful.
Review 9 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Skibsy27
fromSigourney, Iowa
What is your age range?45-54
Love our Caldera!
PostedMay 26, 2021
We had an older tub for 20+ years and it was time for a change. Caldera had what we were looking for. With several years of soaking Caldera makes a fabulous product and service 5 star! Upgraded spa, now need to upgrade the deck around it!
Response from Caldera SpasBy Customer Care, May 27, 2021
Thank you so much for sharing your photos! Your hot tub looks amazing on your deck. We are happy to hear you are loving your spa. Enjoy the wellness!
Review 10 for Palatino
Overall rating
5
/
5
Becky
fromNorwalk ohio
I am so in love!
PostedMay 18, 2021
My caldera spa is the greatest gift on earth! We are in it every evening. We purchased our caldera through prestige pools in Norwalk Ohio. The service is incredible!
Review 11 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
MrSoakItUp
fromSaratoga, CA
What is your age range?35-44
Love My Tub!
PostedApril 21, 2021
I’ve had the spa for about a year now and could not be happier. Beautiful, efficient, and easy to maintain. Great quality!
1 of 1 found this review helpful.
Review 12 for Palatino
Overall rating
4
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Brownie
fromNew Bedford, MA
What is your age range?45-54
Best Pandemic Purchase To Date
PostedNovember 16, 2020
This is the best investment you can make in yourself. It's easier to use and maintain, a great addition to our little backyard oasis.
Review 13 for Palatino
Overall rating
5
/
5
Kanowlt
fromGouverneur
What is your age range?55-65
Great deal spa ever!
PostedNovember 10, 2020
Love it!!!! We have had it just over a year and it is one of the best deals or purchases I have made
1 of 1 found this review helpful.
Review 14 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value:
5
/
5
Jackson
fromMooresville
What is your age range?45-54
My night isn’t complete without a soak!
PostedNovember 10, 2020
Delivery guys were great, they set it up and took the time to explain all the startup and chemicals to me. So far the tub is fantastic, have had no issues with operation and minimal chemicals needed to keep the water balanced. The jets and seating are great, a wide variety for shoulders, lower and upper back, and the lounger is perfect for full body, legs and calves! My evening wouldn’t be complete without a soak, staring up at the stars, enjoying an adult beverage. Compared to the crazy prices of some other spas we looked at, I think we got the best value with our spa. I would highly recommend them to anyone looking for a hot tub!
0 of 1 found this review helpful.
Response from Caldera SpasBy Customer Care, November 12, 2020
Thank you for your review. Enjoy the wellness!
Review 15 for Palatino
Overall rating
5
/
5
mhabig007
fromIndiana
What is your age range?45-54
Best Hot tub I've ever owned
PostedNovember 10, 2020
I really like this hot tub, easy to keep clean, easy to operate, and space for the entire family. perfect placement on our patio, we use it all year long!
Review 16 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
M
fromGreenville
What is your age range?35-44
Really like our hot tub
PostedNovember 2, 2020
Comfortable and spacious. Enjoy relaxing in our Caldera Spa.
Review 17 for Palatino
Overall rating
5
/
5
Danny ray
fromGeorgia
What is your age range?55-65
Awesome
PostedOctober 29, 2020
We have enjoyed our hot tub sense we gotten it and our son and his girlfriend comes over all the time lol
1 of 1 found this review helpful.
Review 18 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Dorean
fromCovington Ga
What is your age range?45-54
Best Buy we have ever made
PostedOctober 28, 2020
We bought our spa in November 2019, And we were in it every day for a month straight. We had an Awesome experience with Home and Recreation. We purchased the spa and they were able to deliver it 2 days later. They set everything up when it was delivered and also put us in touch with the electrician to have it wired. The spa is Absolutely 100% worth every penny and then some. Caldera is a Great product and way user friendly. We will definitely purchase another one in the future
Response from Caldera SpasBy Customer Care, November 3, 2020
We are so happy to hear this is the best purchase you've made! Enjoy the wellness!
Review 19 for Palatino
Overall rating
5
/
5
Comfort
4
/
5
Quality:
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value:
4
/
5
RBurge1955
fromRiverton, IL
What is your age range?55-65
Great spa! Just hard to keep chemicals right.
PostedOctober 28, 2020
We've had our Palatino for a little over a year now and we absolutely love it. We are an older couple that suffers from chronic joint pain and arthritis. I have had a total knee replacement and a total hip replacement and this spa is just what I need after a long day. The only problems we have with this spa is it can be hard to get in and out of because the side we get in on has the lounger in it and causes us to sometimes lose our balance. The other problem we face is trying to keep the chemicals balanced to prevent foaming. We are using the in-line cartridges just like the manual recommends and we are setting them to the right dosage but yet our chemical balance still ends up being too low and it starts to foam up.
Review 20 for Palatino
Overall rating
5
/
5
Comfort
5
/
5
Quality:
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value:
5
/
5
Hotubbin123
fromReed City,MI
What is your age range?35-44
Does like it better than this!
PostedOctober 28, 2020
We had our hot tub installed last year around October 2019. We like the idea of having a hot towel but we’re unsure how much we would use it. I can tell you that we use our hot tub almost every day. We purchased the 7 1/2 foot which is amazing because you have more room and you don’t feel cramped at all on the hot tub. We would love the mineral solutions for the maintenance of the hot tub. I would definitely recommend that this hot tub for its value comfort energy efficiency and pure relaxation enjoyment. They did an amazing job when they arrange the jet for the feet and the massaging chairs.