Customer Reviews for CalderaSpas® Niagara
CalderaSpas® Niagara
If you're looking for a spa that comfortably accommodates friends and family, seating seven adults, the Niagara® hot tub is a crowd pleaser. Its power and size makes this hot tub model an exceptional performer and perfect for backyard entertaining.
Average Customer Rating:
4.6
out of 5
(168 Reviews)
Rating breakdown 168 reviews
5
125
4
28
3
3
2
7
1
5
20 out of 21(95%)reviewers recommend this product.
Customer Reviews for Niagara
Review 121 for Niagara
Overall rating
5
/
5
Niagra Spa-Confort to enjoy
PostedMay 31, 2011
Spa Lover
from Vienna, VA 22180
Age:55-65
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
Delighted with our Spa-Winter.Spring Summer Fall. It's always in use.
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Review 122 for Niagara
Overall rating
5
/
5
Excellent & powerful jets
PostedMay 26, 2011
Arby
from Bangor, Me
Age:45-54
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value
4
/
5
We like this tub very much. It is very good looking and The jets are very powerful. My only criticism is that the jet selector controls can be confusing.
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Review 123 for Niagara
Overall rating
5
/
5
You Get What You Pay For
PostedMay 26, 2011
Daddyoh
from Berkeley Co., WVa
Age:45-54
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
We shopped many spas before purchasing a Caldera. None really provided the comfort the Niagra does. But neither did others provide the size, colors and overall quality this spa provides. After nearly 3 years of service we have no regret for spending the money for this spa.
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Review 124 for Niagara
Overall rating
5
/
5
Couldn't be happier
PostedMay 26, 2011
Rhonda1976
from Flat Rock, MI
Age:35-44
Gender:female
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
We bought our hot tub 4 years ago and were extremely happy with it. In the 3rd year, we noticed the shell bubbling in a few areas and contacted the company about it. They ended up replacing the spa!! I highly recommend Caldera - they are a company that stands behind their product. We absolutely love our hot tub!!!
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Review 125 for Niagara
Overall rating
5
/
5
Best Investment we made to our Happy Marriage!
PostedMay 26, 2011
A-Mayse-ing
from Elkton, Maryland
Age:45-54
Gender:female
Comfort
5
/
5
Ease of Water Care
5
/
5
Value
5
/
5
As most couples ,we were hesitant to invest in something that was a want and not a need in this challenging economic climate but are so happy we made the big step. Our hot tub has definitely brought us closer together and gives us something to look forward to at the end of our stressful days. We start out taling and getting caught up and then turn on the jets and become quiet and peaceful to de-stress for the evening. We absolutely love our spa and have told all our family and friends and co-workers to think seriously about enriching their lives as we did ours!
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Comments (1)
SylDan
Montreal, Qc
Simply the best!
Posted July 25, 2012
We bought our Niagara in 2005 and since it's just a great experience. We would recommend it to any one...specially up north like us in Montreal, Qc. The winter experience is totally unbelievable!!! over and above...cheap to operate.
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Review 126 for Niagara
Overall rating
4
/
5
So far so good
PostedOctober 27, 2023
ReynoldsFam
from NEW LONDON
Age:45-54
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We have had the spa for 2 weeks now. Very happy with it. The neck jets aren't tall enough for tall people however. Minor point - why isn't there an app for controls for your phone? Otherwise no complaints.
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Review 127 for Niagara
Overall rating
4
/
5
Great spa except for panel design
PostedAugust 14, 2023
Chris
from Kansas City
Age:45-54
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
So far we've had it for 2 months, we love the design and the seating options it came with. All the electrical components seem to work as designed and the jets all seem very strong. The only two complaints I have are the panel fastening system that attaches the front and side panels to the tub. It's seems like a horribly designed system with movable clips that easily falls out of alignment causing a risk of snapping them since there are about 9 per side an you cannot see them when reattaching the panel (by hitting it in place). Another disappointment is the interior framing is only made of standard lower grade wood pieces that have obvious imperfections causing splitting, etc. After so many years in business I would expect both of these flaws would have been engineered "out" of the design.
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Review 128 for Niagara
Overall rating
4
/
5
Somewhat disappointed in quality of Hot Tub and response from dealer
PostedJanuary 2, 2023
Hooter
from Rocky Mount NC
Age:Over 65
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
When our hot tub was installed the dealer did not have the salt system in stock. It took over a week before they installed the salt system. The tub was installed in October and we have already had two items to break. The dealer indicated the parts are in warranty but we would have to pay to have them come out and intalll the parts. As for comfort, the tub is comfortatle once you get in however there is a hump in the floor under the controls that makes it awkward to move from one side of the tub to the other side. This is a safety concern.
By Customer Service Caldera Kylie, May 5, 2023
Thank you for providing your feedback on your spa experience. I can understand the frustration of needing yo wait for your salt system to be installed.
While repairs are covered under warranty, there may be a travel fee that is up to the discretion of your dealer.
We'd be happy to look into this for you and see if there is anything we can do to support you and your dealer in ensuring that any concerns you have are addressed. I'll be emailing you shortly.
Happy Hot Tubbing!
Kylie - Customer Care
While repairs are covered under warranty, there may be a travel fee that is up to the discretion of your dealer.
We'd be happy to look into this for you and see if there is anything we can do to support you and your dealer in ensuring that any concerns you have are addressed. I'll be emailing you shortly.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 129 for Niagara
Overall rating
4
/
5
High quality experience once you learn all the jets
PostedDecember 1, 2022
John-Jay
from Norfolk, VA
I got the salt water Niagara and its a beast. They say it can hold 7, but realistically its 4. The experience is excellent in the sense that you don't smell chlorine or chemicals while you are in it, nor do you smell like any chemicals after you get out. So that's a step up in the hot tub world for sure. It should be noted that if you have psoriasis or eczema that a salt water experience is the way to go...but there is no joy if you have active open sores on your body.
The negatives are livable: There is a lack of user training for controlling the jets and what they show you in the user manual is useless. There are so many jet controls that are dependent on the position of other jet controls and as I said, its a pain to learn them. Lastly - 2 jets physically broke off/broke out of the jet position. Dunno if thats a factory build issue or an issue that happened during transportation.
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Review 130 for Niagara
Overall rating
4
/
5
Great hot tub but we have had some issues
PostedJune 3, 2022
Zarkon
from Zionsville, IN
Age:45-54
Comfort
4
/
5
Quality
3
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
3
/
5
I am a long time hot tub owner and this my first salt water system. I like the hot tub but have had some problems. The first problem is that one of the knobs that controls the jets shot off. I had to pay for a service call to repair it. They had to come out twice and said that the valves still may leak a little. The second issue I am still having is that the jets fluctuate in power occasionally. The technician said that it is a design flaw with the water flow. It drives my wife crazy when we are trying to relax and the jets start going hard and soft on their own. The final complaint I have is the salt water canisters that last up to 4 months each. Well, mine haven't lasted more than 3 months and at over a hundred bucks a pop, the maintenance cost just for the salt canisters is over $400 a year. Knowing all of the issues, I am not sure we would purchase the same hot tub. It is an expensive hot tub and it is expensive to maintain. All that being said, it is still a nice hot tub overall.
By Customer Service Caldera Kylie, September 9, 2022
Thank you for reaching out with your review. I'm sorry to hear that you've had some troubles with your spa so far.
There are some different reasons that you may go through the salt cartridge faster than expected. I'll be reaching out to you via email to see if we can get to the bottom of that.
Our customer care team is always willing to answer any questions or concerns you might have.
Happy Hot Tubbing!
Kylie - Customer Care
There are some different reasons that you may go through the salt cartridge faster than expected. I'll be reaching out to you via email to see if we can get to the bottom of that.
Our customer care team is always willing to answer any questions or concerns you might have.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 131 for Niagara
Overall rating
4
/
5
Almost perfect
PostedApril 28, 2021
Dirty Bill
from CT
Age:55-65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
5
/
5
One of the best discretionary purchases I have ever made. Combined with Covid WFH I work out every morning jump into the hot tub then go work my 15 hour video call day. Great way to start he day. Only glitch I have is the salt system indicator has been throwing off a blinking light signal indicating system to working. At times it has stopped working because the salt cartridge has gotten hinged up and iat times it is a false indicator. My dealer has been trying to trouble shoot this but to no avail yet. A bit of an annoyance but the tub is still very operational.
By Customer Service Caldera Vanessa, May 26, 2021
Thank you for taking the time to share your spa review. Your morning routine sounds invigorating—a great way to start the day.
I am glad to hear you are working with your dealer. I will email you for further assistance. I look forward to working with you soon.
Happy Hot Tubbing!
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Review 132 for Niagara
Overall rating
4
/
5
GREAT QUALITY- Still takes effort to take care of
PostedNovember 10, 2020
scuba0906
from Indianapolis, IN
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
3
/
5
We have had our hot tub for over 1 year now and ABSOLUTELY LOVE IT. We would purchase an other in a heart beat! I cannot say enough good things about it. With that being said though, it does still take a lot of time and maintenance to keep up with the chemicals and salt.
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Review 133 for Niagara
Overall rating
4
/
5
Love the hot tub...still learning the water care
PostedNovember 10, 2020
Party of 6
from Zionsville, IN
Age:45-54
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
2
/
5
We bought our hot tub this past February and are so glad we did! We love it and use it almost daily. Our family of 6 can sit in it, but more often it's just two or three in it at a time. I really loved the idea of having a saltwater tub, but admit it's a learning curve getting the water right. I feel our dealership was lacking in after purchase assistance. We just drained it and refilled it this past weekend for the first time and I learned online about the recommendation to use a silver ion cartridge to extend the life/cleanliness of the water. I just ordered some from an online dealer I found. My biggest complaint is that the salt cartridges are expensive and they only last us about a month, maybe 2 months. I'm hoping the silver cartridges will help extend that time because not only are the cartridges expensive ($130 each) but we have to drive about 45 minutes to the nearest dealer to pick them up. I was so thankful that I just found an online dealer to eliminate that inconvenience. Love the tub, just hoping the cartridges are going to last longer with the silver! Not sure why that wasn't something recommended to us by the dealer???
By Customer Service Caldera Maria, February 1, 2021
Thank you for your post. I am happy that you love your tub! The silver ion cartridge is a great idea. I will email you for more detail on your water chemistry and the salt system. Thank you again,
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Review 134 for Niagara
Overall rating
4
/
5
Great Spa
PostedNovember 10, 2020
mrchop
from Black Forest Colorado
Age:55-65
Comfort
4
/
5
Quality
3
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
My wife purchased one for my birthday 16 years ago at one of our other houses, we left it there. I liked it, so when I was looking for my second one I remembered how much I enjoyed Caldera.
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Review 135 for Niagara
Overall rating
4
/
5
I love the spa, but have had multiple quality issues leading to reduced experience.
PostedOctober 28, 2020
PaulW
from Reading, PA
Age:35-44
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
3
/
5
We chose this spa as it came with a great reputation, and we loved the look, feel, and features. We still love the look, feel, and features of the spa. However, we spent a lot of money for a very nice spa and we've had multiple quality issues, mostly pertaining to diverter valves. Spare parts seem to be a lead time issue from the factory. I've owned the spa for 6 months and still have the problems.
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Review 136 for Niagara
Overall rating
4
/
5
Great spa
PostedJune 25, 2019
Jules
from Falls Church, VA
Age:55-65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
This is my second Caldera spa. Sadly had to leave my first spa behind when I moved. We enjoy our Niagra spa. It has lots of room for friends. The jets are amazing and hit all the right spots. Water care has been very easy. My only complaint is that the jets are so complicated it is hard to figure out completely, even after a full year of use! The guide isn’t that helpful. We have also had a few small plastic jet covers come off and have had to have them re-glued.
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Review 137 for Niagara
Overall rating
4
/
5
Utopia Niagra
PostedNovember 29, 2016
John
from Yorktown, Va
Age:45-54
Comfort
5
/
5
Quality
1
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We got our new Caldera Utopia Niagra spa back in May 2016 and really enjoy it. It is so easy to stay in it for several hours just relaxing. It is so rejuvenating and does wonders for our sore muscles.
Overall I am extremely happy with the spa. Unfortunately the service from the dealer is not up to par. My advice is, make sure your dealer service is reputable and they actually want to keep you after a sale has been made. There are so many good things I could say about our spa but I really want to mention the not so good items.
1. The sound system. It was an impulse buy to add the stereo system and we were really looking forward to it. Unfortunately, we don't use it. The sound is not even (i.e. 2 of the speakers over power the other 6.) You can't hear music in one seat and go deaf in another. Dealer states there is no problem. Turning it on takes away any pleasure from the spa.
2. Flow noise. My spa has excessive noise through the couple of the diverters. So much so that no one wants to adjust it to the max position for the ectaseat. Dealer says this is normal however, their floor models are very quiet. One of the reasons I wanted a Utopia series is for the quietness.
3. Panels. My rear panel does not close. The Velcro used to secure it is ineffective. I have a feeling the dealer improperly installed the cover lifter causing excess force on the panel. It's been about 5 months and they still show no interest in fixing it.
4. The cover started to come apart a couple months after we got it. This may be more of a cover lifter installation problem than a quality problem but it is worth mentioning. It has been almost 8 weeks since I was told Caldera would replace the cover however, I haven't received it nor has the dealership contacted me.
Overall I am extremely happy with the spa. Unfortunately the service from the dealer is not up to par. My advice is, make sure your dealer service is reputable and they actually want to keep you after a sale has been made. There are so many good things I could say about our spa but I really want to mention the not so good items.
1. The sound system. It was an impulse buy to add the stereo system and we were really looking forward to it. Unfortunately, we don't use it. The sound is not even (i.e. 2 of the speakers over power the other 6.) You can't hear music in one seat and go deaf in another. Dealer states there is no problem. Turning it on takes away any pleasure from the spa.
2. Flow noise. My spa has excessive noise through the couple of the diverters. So much so that no one wants to adjust it to the max position for the ectaseat. Dealer says this is normal however, their floor models are very quiet. One of the reasons I wanted a Utopia series is for the quietness.
3. Panels. My rear panel does not close. The Velcro used to secure it is ineffective. I have a feeling the dealer improperly installed the cover lifter causing excess force on the panel. It's been about 5 months and they still show no interest in fixing it.
4. The cover started to come apart a couple months after we got it. This may be more of a cover lifter installation problem than a quality problem but it is worth mentioning. It has been almost 8 weeks since I was told Caldera would replace the cover however, I haven't received it nor has the dealership contacted me.
By Customer Service Caldera Vanessa, December 2, 2016
Thank you for taking the time to post a detailed review of your spa. I am happy to hear that you are enjoying your spa. However, I would like to see how I can help improve dealer/ spa experience. I believe some of what your talking able can be fixed with a simple adjustment. I look forward in working with you soon. Please look for an email from me.
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Review 138 for Niagara
Overall rating
4
/
5
Disappointed in the new siding.
PostedNovember 16, 2016
Gene
from San Antonio, Tx
Age:Over 65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
4
/
5
We really like the hot tub shell and and operation of the jets and valves. It does take time to get use to what each diverter does to water flow. We are not as impressed with the cabinet that is around it. The panels keep coming loose on one of the sides. It was a replaced panel for one that had blown off when they were delivering the hot tub.
The siding is really flimsy but I do like the fact that it is easily removable.
The siding is really flimsy but I do like the fact that it is easily removable.
Response from Caldera SpasBy Vanessa, Customer Service , April 3, 2019
Hello Soakin n Niagara. Thank you for your comment. I will reach out to you via email to see how I can help. I am sorry that your cover strap broke. Please know that the cover and straps are not meant to withstand high winds or extreme weather. In fact the cover is meant to keep small children out and safe from drowning. If you know winds will be gusting please take precautions to tie the cover down. Extra precautions should be taken for other weather events too like hail or snow.
I look forward in working with you soon.
I look forward in working with you soon.
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Comments (1)
Soakin n Niagara
Beautiful hudson valley, NY
Problem with siding as well
Posted March 28, 2019
We purchased a 2018 Niagara and within a week after we used it the cover blew up, one corner clip and strap fell off and a back clip popped off. The siding is also not on all the way, I push in the velcro and it doesn't stay. I went to the dealer 1 month ago and he said he would contact Caldera about the strap but I haven't heard back yet so I'll check on it. For 12k+ the siding, clips and straps should be better quality.
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Review 139 for Niagara
Overall rating
4
/
5
Niagara is Great. Bluetooth Speakers not good:(
PostedAugust 9, 2016
LO2007
from Detroit, MI
Age:35-44
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
5
/
5
i love this tub all around. I use this just about everyday.
Easy to maintain.
Easy to maintain.
The only issue I have is that since I purchased 10 months ago I have had to replace on average about 1 wifi speaker a month.
they do not hold up to the water and heat which is very disappointing. Especially since they are $50/each right now warranty covers them but what happens when the warranty is up?
they do not hold up to the water and heat which is very disappointing. Especially since they are $50/each right now warranty covers them but what happens when the warranty is up?
By Customer Service Caldera Vanessa, August 17, 2016
Thank you for your review. I am sorry to hear that your speakers are not operating as they should. I know we have been working together on this. We have extensive records in your account about this issue. If you continue to have issues with your speakers, beyond the warranty, that is something that is taken into consideration. I will email you directly in case you have additional questions or concerns.
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Review 140 for Niagara
Overall rating
4
/
5
Caldera Niagra
PostedAugust 3, 2016
Dan
from Bartley , Ne
Age:55-65
Love my caldera. Very good investment. First spa for me. Why did it take me so long.
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