Customer Reviews for CalderaSpas® Geneva
CalderaSpas® Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Average Customer Rating:
4.6
out of 5
(287 Reviews)
Rating breakdown 287 reviews
5
217
4
41
3
9
2
11
1
9
37 out of 44(84%)reviewers recommend this product.
Customer Reviews for Geneva
Review 241 for Geneva
Overall rating
4
/
5
Love it!!
PostedJuly 17, 2016
Tat2b
from Xenia,Oh
Age:45-54
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
I do construction by trade and this tub really wipes away the day.We have only had it a couple months
but It's been a getaway every evening after work.
but It's been a getaway every evening after work.
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Review 242 for Geneva
Overall rating
4
/
5
We LOVE our Geneva Spa
PostedJuly 7, 2016
gb0524
from Virginia
Age:55-65
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
2
/
5
Energy Efficiency
5
/
5
Value
4
/
5
The Geneva is so comfortable, we absolutely love it. It sits on our pool deck, and it gets used daily. We have had a few struggles, some probably related to high use such as knobs coming apart and speakers ceasing to work, but we also had an internal part fail which drained the spa. Luckily we caught that before the spa completely drained so we were able to shut it down so nothing else was damaged. This is our first spa so water care still remains challenging, but our Geneva gets a ton of use, especially teens, so I'm sure that is part of the challenge. We do love our Geneva, and it's a good value!
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Review 243 for Geneva
Overall rating
4
/
5
Lovin it
PostedJuly 6, 2016
Brip
from Illinois
Age:45-54
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
5
/
5
We love our spa. I did a lot of research and chose this brand as the best long term value. I really thought I wanted a control that I could use with my mobile phone, but after using the spa it turns it isn't necessary. Cracks developed on the outside, I guess I'll find out how good the warranty us.
Response from Caldera SpasBy Vanessa, Customer Service, August 1, 2016
Hello Lovin it
Glad to hear that you love your spa. While, not every product and or service may be needed for every spa, we like that you have an option.
Caldera Spas does have an extensive warranty. I'm sure your dealer will take great care of you and facilitate your services. If there is anything that the Customer Service can do, we can be reached at 800-669-1881 ext. 8432.
Thank you for your time and feedback.
Glad to hear that you love your spa. While, not every product and or service may be needed for every spa, we like that you have an option.
Caldera Spas does have an extensive warranty. I'm sure your dealer will take great care of you and facilitate your services. If there is anything that the Customer Service can do, we can be reached at 800-669-1881 ext. 8432.
Thank you for your time and feedback.
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Review 244 for Geneva
Overall rating
4
/
5
Relaxing Experience
PostedJuly 6, 2016
Max
from Alaska
Age:45-54
Comfort
4
/
5
Quality
2
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
4
/
5
The Geneva is a wonderful vacation at home. The filtration system could be improved on to give better water filtration but the cost to value ratio is incomparable to other brands.
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Review 245 for Geneva
Overall rating
4
/
5
Love my tub.
PostedJune 30, 2016
Ryno
from southern ill.
Age:55-65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
I have Raynaulds, ( lose of blood flow to my hands and feet) what a relief my hot tub is. Love to sit under the stars before bed time. Factory worker for more than 40 years, sure is relaxing after a long day.
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Review 246 for Geneva
Overall rating
4
/
5
Very Nice!
PostedMay 5, 2016
Raider99
from Andover, KS
Age:55-65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
This spa has very nice features for a fair price.Have not had it long enough to evaluate how ease of water maintenance compares to our previous hot tub.
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Review 247 for Geneva
Overall rating
4
/
5
Only heats to 103 .
PostedMarch 24, 2016
actionman1955
from Clearfield, Utah
Age:55-65
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
Love the tub except that it tops out at 103 degrees. Also the drain is plastic. Should be brass , to last. Dealer doesn't really want to work on any house calls. But overall a way good product ! Yes , I would buy one again. New models heat to 106.
By Customer Service Caldera Vanessa, March 28, 2016
I am glad that you love your spa. Hot tub soaking is fabulous!
You bring up some good points. Caldera Spas 2012 and newer do heat up beyond 104. Using brass in the spa will mean more cleaning, since it will oxidize while being exposed to the chemicals that keep your water clean. Plastic is the best material to be used and works well. Dealer support is important and I would like to see how I can help. Please look for an email from me in your inbox. You can also reach Customer Service at 800-669-1881 x8432.
Thank you for your review.
You bring up some good points. Caldera Spas 2012 and newer do heat up beyond 104. Using brass in the spa will mean more cleaning, since it will oxidize while being exposed to the chemicals that keep your water clean. Plastic is the best material to be used and works well. Dealer support is important and I would like to see how I can help. Please look for an email from me in your inbox. You can also reach Customer Service at 800-669-1881 x8432.
Thank you for your review.
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Review 248 for Geneva
Overall rating
4
/
5
Pretty good but wish I had gotten the Makena
PostedJuly 20, 2015
Booboo
from San Antonio, Tx
Age:35-44
Gender:female
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
3
/
5
So I'll start by saying we really do like our spa. The upgraded lights give it a great effect and the jets are really strong. The lounge is way too tall for me even with a booster (I'm 5'5) so I don't really use that seat as I can't get the full effect of the jets on your feet. The whirlpool jet is in an awkward spot (at the very bottom of the seat) and you have to put yourself in very unnatural positions to be able to use it....it should be a few inches higher. Also, the neck jets are more of a gimmick as there is hardly any pressure coming from them but the rest of that seat is amazing. My only other complaint is that there are no jets in the foot ridge. For this reason alone I wish I had gotten the Makena as I'd rather have the jets in the right areas verses the fancy lights. Other than that I am happy with our purchase. I wish you could make adjustments on these things because if you could this spa would be perfect! Other than the top neck jets, the jets have a ton of power and provide a great massage. We enjoy the tub several times a week and the water care is pretty simple. It's been a great purchase and I would buy a Caldera again.....just likely a different model.
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Review 249 for Geneva
Overall rating
4
/
5
3rd year of enjoyment
PostedJuly 8, 2015
Frank007
from Navarre, FL
Age:35-44
Gender:male
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
3
/
5
The first year we had the spa, it had a temperature sensor and main control panel go out on it. The store we bought it from was quick to respond and fix it. Since then it has work perfectly and provides hours of enjoyment. We live right on the beach so it is in a high salt environment, but works great. I would definitely recommend this hot tub.
Response from Caldera SpasBy Ben, Customer Service, July 14, 2015
Wow - great to hear you are enjoying your spa after 3 years, and some minor warranty work! So happy to hear you are pleased with your local dealership's response to your service needs! We hope you continue to enjoy your spa, Frank007!
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Review 250 for Geneva
Overall rating
4
/
5
Just not comfortable for taller (5'11"+) people
PostedApril 12, 2013
papatech
from East Long Island, NY
Age:35-44
Gender:male
Comfort
1
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
3
/
5
I like the hot tub alot "BUT" the layout makes it not as comfortable for taller people. My 5'4" wife loves it and with good reason. I first got hooked with hot tubs due to my friend's tub being older design, simpler and more "park bench" style all the way around. This Caldera design, every seat is different and when you have just one seat that fits you, it becomes "assigned seating" which isn't fun when you feel you have to kick someone out of that seat to enjoy the tub. Other than that, performance, electric use, ease of maintenance, looks, durability, are excellent. It's our first full year with the tub and I am satisfied.. I'll just have to man up and throw people out of my spot. My recommendation, GET IN THE SHOW ROOM TUB and sit for 10 minutes in each tub. A simpler and less expensive tub in my opinion may be more comfortable.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 4, 2013
Thank you for your review. I am disappointed to read that you have trouble with the layout. A Caldera spa is designed for pure comfort, with each seat position focused on massaging one muscle group at a time. We encourage you to rotate seats to give each major muscle group attention. I will be sending your feedback to the product team. I appreciate your feedback, which will allow us to make enhancements to future spa models. Please let our team know if you need any assistance. I want you to enjoy your spa for many years to come!
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
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Review 251 for Geneva
Overall rating
4
/
5
Great Tub
PostedApril 11, 2013
Bob2012
from Iowa
Age:45-54
Gender:male
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Luke & Brenda at Tri-State Pool & Spa were great to work with. The Spa is well built and should provide many years of enjoyment.
Response from Caldera SpasBy The Caldera Hot Tub Team, Marketing, June 5, 2013
Thank you for your review. I am pleased to hear you are enjoying your spa, and that you had a great purchase experience. Please let our team know if you need any assistance. I look forward to hearing more about your experience with your Caldera spa. Thank you for being a Caldera customer.
Erica
The Caldera Hot Tub Team
Erica
The Caldera Hot Tub Team
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Review 252 for Geneva
Overall rating
4
/
5
Beautiful and Peaceful
PostedApril 8, 2013
Marcus
from N.Myrtle Beach,SC
Age:55-65
Gender:male
Quality
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
4
/
5
The tub is beautiful to look at and feels very relaxing when in it. I think we might have gone overboard with this particular model and the size of the room. The tub is enclosed on a indoor porch and the heat and moisture that this throws off might be a little too much for the type of windows we have and the wall mounted TV. Things tend to get moist.
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Review 253 for Geneva
Overall rating
4
/
5
Great Hot Tub
PostedApril 8, 2013
Tom 65
from Taylors, SC
Age:Over 65
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
5
/
5
We really enjoy the hot tub from Caldera. It is very relaxing and is especially great after a hard days work in the yard.
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Review 254 for Geneva
Overall rating
4
/
5
Good Value
PostedSeptember 1, 2011
Cammyd
from Phoenix, AZ
Age:35-44
Gender:female
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
4
/
5
I feel like I got the most spa for my money. Compared to Sundance and Bullfrog, I feel that we bought the best spa for our budget.
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Review 255 for Geneva
Overall rating
4
/
5
Ultimate Spa Experience
PostedAugust 30, 2011
Burbur6
from Illinois
Age:55-65
Gender:male
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
4
/
5
We Love our spa!! We are very happy that we purchased it and wonder why we didn' get one sooner!!!
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Review 256 for Geneva
Overall rating
4
/
5
Great spa..
PostedMay 26, 2011
Luvit
from Belle Vernon, PA
Comfort
5
/
5
Quality
4
/
5
Energy Efficiency
5
/
5
Value
4
/
5
The best part of spa shopping is Wet Testing...Put your suit on and jump in...It is the only way to experience it. Business will fill the spa for you. When we went to purchase a spa, we were looking at the smaller one. Once we sat in the larger one, we knew it was the better purchase. It is very comfortable. Of course, there is always things to watch out for. Our biggest suggestion is start with the SOFT SPA...do not use the frog system. We had trouble for over a year trying to keep the chemicals balanced and it was a half hour ride to the store every time we needed the water tested. We developed rashes and it was from the unbalanced chemicals. With the soft spa, it just feels better and no rashes. ANd it is much easier to deal with. Don't waste time "trying" the other ones first. Also,water does evaporate often and you have to keep adding water....once a month. Cleaning is easy. Use spa purge..... We love our spa, especially now that the water balance is cleared up. Go for it!!!
By Customer Service Caldera Janet, August 13, 2019
We are glad to hear you are loving your Geneva spa!
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Review 257 for Geneva
Overall rating
4
/
5
Good overall, but a couple of problems...
PostedMay 26, 2011
sparky
from AZ
Age:45-54
Gender:male
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
Very good overall, but I have one exterior light that doesn't work anymore. Also, I think the filtration is not adequate. It seems like I need to run all the jets periodically even when I'm not using it to keep the water clear.
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Review 258 for Geneva
Overall rating
4
/
5
Excellent!
PostedMay 26, 2011
heights
from darlington heights va
Age:55-65
Gender:male
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
Had a Caldera 25 years ago, did the homework then and it was the best. Retired, built a house in another area, did the homework again 25 years later, Caldera is still the best. The only update/feature they should add (as has been the case with some other Watkins-owned spa companies) is the salt water option.
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Review 259 for Geneva
Overall rating
3
/
5
It’s Okay
PostedSeptember 20, 2022
Vicki T
from Indianapolis
Age:45-54
Comfort
2
/
5
Quality
4
/
5
Ease of Water Care
2
/
5
Energy Efficiency
4
/
5
Value
3
/
5
The Geneva & Martinque need to have a baby. I loved my Martinque for 13 years & wanted more jets so I upgraded to the Geneva and am honestly disappointed. If there was a bigger five person with about 45 jets it would be perfect.
There are barely any cup holders compared to the Martinque, the neck jets are a pain and after 4 weeks I still cannot get them adjusted to be comfortable and not spit water in my face, you cannot sit in the two main seats with the jets full force for both at the same time (I could do this in the Martinque). This saltwater system is a complete pain compared to good old fashion chlorine.
It is a nice spa but not near as comfortable and what I was looking forward to.
There are barely any cup holders compared to the Martinque, the neck jets are a pain and after 4 weeks I still cannot get them adjusted to be comfortable and not spit water in my face, you cannot sit in the two main seats with the jets full force for both at the same time (I could do this in the Martinque). This saltwater system is a complete pain compared to good old fashion chlorine.
It is a nice spa but not near as comfortable and what I was looking forward to.
By Customer Service Caldera Vanessa, September 23, 2022
Oh no! I am sorry to hear that you are not a fan of the Geneva. I appreciate your feedback and will pass it on to our team.
Thank you for being a long-time Caldera Spa owner. Your review is important to us, and I will email you to see how I can help.
I look forward to working with you soon.
Thank you for being a long-time Caldera Spa owner. Your review is important to us, and I will email you to see how I can help.
I look forward to working with you soon.
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Review 260 for Geneva
Overall rating
3
/
5
Problem with salt system
PostedMay 11, 2021
Doc
from Harrisburg
I bought the most expensive salt water hot tub because I wanted the best. Soon after buying, problem with salt system and have been waiting over 1 month for the part. I spent a lot of money because i wanted a salt system hot tub and because of the name. I expected a quick turn around and I’m very unhappy with the Caldera trademark. I will not recommend. FYI still waiting for the part. Dr. Manjon
By Customer Service Caldera Melissa, May 19, 2021
Thank you for taking the time to provide your feedback. I understand your frustration with not being able to relax and enjoy your Geneva hot tub. I do apologize for the delay on the part needed for your Freshwater Salt System. With demand at an all-time high, some items have a longer lead time. Please look for an email from me, I would like to help.
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