Customer Reviews for CalderaSpas® Geneva
CalderaSpas® Geneva
The Geneva® is a luxury hot tub featuring a spacious interior that seats six adults. The comfortable Ultra Massage® lounge and foot massage jets feel amazing.
Average Customer Rating:
4.6
out of 5
(287 Reviews)
Rating breakdown 287 reviews
5
217
4
41
3
9
2
11
1
9
37 out of 44(84%)reviewers recommend this product.
Customer Reviews for Geneva
Review 221 for Geneva
Overall rating
4
/
5
First Caldera
PostedMay 25, 2021
splashing
from Missouri
Age:55-65
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
3
/
5
I do have an issue with a side panel that does not hold tight. Have had a number of jet covers come off early on and I have put them back one and not an issue with them since. I do have one small raised imperfection in one of the seats ( can feel with your finger tips only)
Thank you! You have successfully submitted a comment for this review.
Review 222 for Geneva
Overall rating
4
/
5
Great Spa and Configuration. Cool Zone is also a Valued Feature, but we have had to have it serviced already
PostedMay 11, 2021
Ellen
from Huntsville, TX
Age:45-54
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
5
/
5
Value
5
/
5
We love the Geneva hot tub with the Cool Zone add on. Cool Zone makes it much more usable in South TX. However, we have already had to have service out to replace a capacitor on the Cool Zone, but the service was excellent.
Thank you! You have successfully submitted a comment for this review.
Review 223 for Geneva
Overall rating
4
/
5
Great spa
PostedMay 11, 2021
Mel
from Equality al
Love my hot tub. Got it during COVID and use it most nights before bed. The salt system and blue tooth additions are great. It took a while to find one as the other one we ordered in March was delayed due to COVID-19 but the caldera was a definite upgrade. Tammy at Hughes pools was the best
Thank you! You have successfully submitted a comment for this review.
Review 224 for Geneva
Overall rating
4
/
5
A RELAXING SOAK
PostedNovember 2, 2020
Sleeperhus
from South Dakota
Age:45-54
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
2
/
5
Energy Efficiency
3
/
5
Value
2
/
5
VERY RELAXING TO SOAK IN! KEEPS WATER TEMP NICE AND HOT, JUST LIKE I LIKE IT, EVEN IN SINGLE DIGIT TEMPERATURES! NOT SUPER INTUITIVE ON THE WATER CHEMICAL BALANCING...IVE HAD IT ALMOST 2 WEEKS AND I STILL CANT QUITE PERFECT IT. THE SPA CAME WITH SEVERAL DIFFERENT PIECES OF LITERATURE ON HOW TO BALANCE THE CHEMICALS AND ALL WERE SLIGHTLY DIFFERENT. I WOULD LOVE A MACHINE THAT I COULD STICK THE WATER IN AND IT WOULD GIVE ME NUMERICAL READINGS ON THE PH AND SUCH INSTEAD OF TRYING TO MATCH THE STRIPS TO THE BOTTLE AND THE COLORS SEEM TO CHANGE QUITE DRASTICALLY WITH THE AMOUNT OF TIME ITS ON THE STRIP...IM NOT SURE WHAT TO BELIEVE? BUT, DESPITE THAT, ITS SUPER RELAXING TO SIT IN AND I LOVE IT!!!!
Thank you! You have successfully submitted a comment for this review.
Review 225 for Geneva
Overall rating
4
/
5
Relaxing
PostedOctober 29, 2020
Julie Ann
from Pittsburgh, PA
Age:35-44
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
3
/
5
When everything shut down with COVID, we were able to spend every night enjoying our hot tub.
Thank you! You have successfully submitted a comment for this review.
Review 226 for Geneva
Overall rating
4
/
5
Great Hot Tub....but.
PostedOctober 28, 2020
Saltwater Woes
from Reno, NV
Age:45-54
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
2
/
5
Energy Efficiency
5
/
5
Value
5
/
5
We really enjoy our Caldera hot tub, but have been less than satisfied with the salt water system. After numerous technician visits and calls to Caldera customer support, we switched to the Ozone system. It’s still too early to tell if the new system will be the right solution, but we are going to give it a try. The Caldera customer support has been great and we are totally satisfied with our purchase!
Response from Caldera SpasBy Customer Care, November 3, 2020
We are happy to assist, let us know if there is anything else we can do to help. Happy hot-tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 227 for Geneva
Overall rating
4
/
5
Very relaxing
PostedOctober 22, 2020
Spaguy82
from Hollister, ca
Age:35-44
Comfort
5
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
4
/
5
I had my Geneva for a couple months now. I added a fresh rain UV sanitizing unit after it was installed, which i now no longer have to add chemicals, major plus. The only issue i have with my spa is that the seal on the diverter valve failed and started leaking on top. I wouldn't expect that kind of workmanship on a $14k spa. The jets are very nice and powerful, making it a very relaxing experience. We maintain our temp at 104, but it's capable of 106. The spa is very sleek and beautifully designed. It seats 6, but I wouldn't, maybe 5 total if you don't want to crammed.
Thank you! You have successfully submitted a comment for this review.
Review 228 for Geneva
Overall rating
4
/
5
Problem after problem
PostedJune 4, 2020
Pjb097
from Suisun
Age:35-44
Comfort
5
/
5
Quality
2
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
3
/
5
There has been problems with this hot Tub sense I have had it.
The screen was broken, the water was not producing chlorine, there was 2 thermistors that went bad, One of the top side lights colors was not working so now they have to take my hot tub back and fix it and then bring it back I don’t really like that. some of the jet cover rings always fall off too. I received this hot tub on August 5, 2019 so I’ve had nothing but problems
The screen was broken, the water was not producing chlorine, there was 2 thermistors that went bad, One of the top side lights colors was not working so now they have to take my hot tub back and fix it and then bring it back I don’t really like that. some of the jet cover rings always fall off too. I received this hot tub on August 5, 2019 so I’ve had nothing but problems
Response from Caldera SpasBy Vanessa, Customer Service , June 9, 2020
Thank you for taking the time to post your review. I am sorry that your spa requires service. I would like to help. You should be able to relax and enjoy your spa. Please look for an email from me.
Thank you! You have successfully submitted a comment for this review.
Review 229 for Geneva
Overall rating
4
/
5
Nice spa with a single issue
PostedNovember 14, 2019
Marty
from Flirida
Age:Over 65
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
3
/
5
Value
3
/
5
We have had pop problems with the sound system since day one. The people we bought it from have tried to fix the problem. However, the problem persists.
Thank you! You have successfully submitted a comment for this review.
Review 230 for Geneva
Overall rating
4
/
5
great jets, hard to keep water clear
PostedAugust 26, 2019
george731
from ny
Age:45-54
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
4
/
5
Jets & power are great, hot tub looks nice enough.
Had an emerald hot tub for 20yrs & had cloudy water maybe twice in all that time (& that's with using it as a "pool" for young children!). This hot tub, I've had cloudy water a number of times already. I just don't feel the filtration system is very great. It's a salt water tub, maybe that has something to do with it. was told salt water would be less maintanence, but that's not my experience so far
Had an emerald hot tub for 20yrs & had cloudy water maybe twice in all that time (& that's with using it as a "pool" for young children!). This hot tub, I've had cloudy water a number of times already. I just don't feel the filtration system is very great. It's a salt water tub, maybe that has something to do with it. was told salt water would be less maintanence, but that's not my experience so far
Thank you! You have successfully submitted a comment for this review.
Review 231 for Geneva
Overall rating
4
/
5
Great deal for the price!
PostedJuly 14, 2019
Birdman0321
from Michigan
Age:18-24
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
3
/
5
Value
5
/
5
Ease of maintenance alone makes this purchase worth it! Seats 6 comfortably and feels great
Thank you! You have successfully submitted a comment for this review.
Review 232 for Geneva
Overall rating
4
/
5
great for relaxing with the family
PostedJuly 10, 2019
GibsonCustomShop
from Wake Forest, NC
Age:45-54
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
we've wanted a hot tub for some time, and eventually went to a dealer that carried Caldera and Hot Springs. We were impressed with both manufacturers, but settled on the Geneva as the best fit for us. I'm relaxing in it every night, and the family joins me a few times a week. my stress level is down and muscle pain is reduced with the powerful jets on this model. I should have purchased one sooner!
Thank you! You have successfully submitted a comment for this review.
Review 233 for Geneva
Overall rating
4
/
5
Great wellness spa!
PostedJune 20, 2019
KellyL
from Manlius, NY
Age:45-54
We have really enjoyed the therapeutic benefits of having a home spa. The comfort of the seats and variety of jets are wonderful for easing sore muscles or aching joints. We use ours daily for the therapeutic benefits.
By Customer Service Caldera Janet, June 28, 2019
We are happy you are enjoying your spa and it's therapeutic benefits.
Thank you! You have successfully submitted a comment for this review.
Review 234 for Geneva
Overall rating
4
/
5
Nice
PostedJuly 12, 2017
Newave
from Aurora, OH
Age:45-54
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
4
/
5
Value
3
/
5
Very relaxing - easy to maintain! Surprised it loses heat so fast in winter.
Response from Caldera SpasBy Chelsea, Customer Service, July 26, 2017
Hello Nice! I'm glad to hear you are enjoying your spa. It truly is relaxing and easy to maintain. Energy efficiency is very important and the spa is well insulated. Depending on the temperatures in your area, and frequency of use, you may see faster heat loss. Please reach out to your local dealer or Watkins Customer Service, 1-800-999-4688 ext 8432 to discuss winter options. Thank you for your review!
Thank you! You have successfully submitted a comment for this review.
Review 235 for Geneva
Overall rating
4
/
5
Great tub, a little difficult if you're short
PostedJuly 10, 2017
MommaLuft
from MIDLAND
Age:25-34
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
5
/
5
Energy Efficiency
3
/
5
Value
4
/
5
We love the tub. It is easy to maintain. The amount of jets are fantastic. The cover of the water filter comes out occasionally and I am 5'2" and I struggle to use the Lounge.
By Customer Service Caldera Vanessa, July 18, 2017
Thank you for letting us know about your spa experience. The jets are fantastic and provide the added benefit of soaking in a hot tub.
"Test Driving" the spa with a wet test helps to make sure the model you are looking at is a good fit. Not all models are the same size. You can use a spa booster seat to help give you a better fit. Your local dealer will be able to help with that.
Happy Hot Tubbing!
"Test Driving" the spa with a wet test helps to make sure the model you are looking at is a good fit. Not all models are the same size. You can use a spa booster seat to help give you a better fit. Your local dealer will be able to help with that.
Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 236 for Geneva
Overall rating
4
/
5
Nice
PostedJuly 10, 2017
sarasotaspa
from sarasota
love the spa but hard to keep water clear without
additional chemicals
additional chemicals
By Customer Service Caldera Vanessa, July 18, 2017
Thank you for your feedback. Water care can take some getting use to. I would like to see how I can help.Please look for an email from me. I look forward in working with you soon.
Thank you! You have successfully submitted a comment for this review.
Review 237 for Geneva
Overall rating
4
/
5
Great Hot Tub
PostedJuly 10, 2017
John
from OKC
Age:35-44
Comfort
5
/
5
Quality
3
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
3
/
5
I love the room in this hot tub. Everything about the inside is awesome. The outside looks cool, but for the price, seems cheap. The side panels use plastic clips and some areas use Velcro. Seems like stainless steel connections or something more robust would've made this better. Love the arrangement of all the jets!
By Customer Service Caldera Vanessa, July 18, 2017
Hello Great Hot Tub!
Thank you for taking the time to let us know about your experience. The Geneva spa is a great spa to soak in and relax. We appreciate your feedback. I will make sure our team sees your comments.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your experience. The Geneva spa is a great spa to soak in and relax. We appreciate your feedback. I will make sure our team sees your comments.
Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 238 for Geneva
Overall rating
4
/
5
2017 Geneva Spa Review
PostedMay 24, 2017
Muzz
from West End
Age:35-44
Comfort
4
/
5
Quality
4
/
5
Ease of Water Care
3
/
5
Energy Efficiency
4
/
5
Value
4
/
5
This is the 2nd spa I have owned with the prior spa being the Hot Springs Envoy. I have been using the new Geneva spa now for 6 weeks and can comment as follows about my personal experience. I will start with the pros:
1.) I enjoy the small three button control opposite the main control panel. This makes it simple to turn on and off lights and jets.
2.) Spa lighting is very customizable
The needs improvement:
1.) Jet systems for two of the main seating areas is good, but for the remaining 4 seats, it is sub-par and almost useless. I only use the two main seats because of this.
2.) The location of the power being in the front of the spa does not fit most patio installations. Rather, it should be in the rear of the spa or opposite the main control. Mine now has a goofy conduit strung across the patio to get from the front left corner to the rear.
3.) Frog Ease system does not seem to work well. I have used the spa 6 weeks and the water quality is so bad I have to drain and fill the tub already. I have to add shock and PH increaser once a week just to keep the spa in acceptable water quality readings.
4.) The filter cover area should be designed or engineered to double as a cool down seat or one should be incorporated somewhere else. The cover and front plastic grate is cheap. On my Envoy, I could sit here and no issue.
5.) There should be ceramic filter option as I used to be able to clean my ceramic filters from my Envoy with a power washer which was great. I haven't found a good method yet to clean this paper filter.
1.) I enjoy the small three button control opposite the main control panel. This makes it simple to turn on and off lights and jets.
2.) Spa lighting is very customizable
The needs improvement:
1.) Jet systems for two of the main seating areas is good, but for the remaining 4 seats, it is sub-par and almost useless. I only use the two main seats because of this.
2.) The location of the power being in the front of the spa does not fit most patio installations. Rather, it should be in the rear of the spa or opposite the main control. Mine now has a goofy conduit strung across the patio to get from the front left corner to the rear.
3.) Frog Ease system does not seem to work well. I have used the spa 6 weeks and the water quality is so bad I have to drain and fill the tub already. I have to add shock and PH increaser once a week just to keep the spa in acceptable water quality readings.
4.) The filter cover area should be designed or engineered to double as a cool down seat or one should be incorporated somewhere else. The cover and front plastic grate is cheap. On my Envoy, I could sit here and no issue.
5.) There should be ceramic filter option as I used to be able to clean my ceramic filters from my Envoy with a power washer which was great. I haven't found a good method yet to clean this paper filter.
By Customer Service Caldera Vanessa, May 26, 2017
Thank you for taking the time to review your spa. We appreciate your feedback. I hope this information helps for better use of your spa.
Filter cleaner works well on all the filters. It removes oils and dirt better than just power washing. The spa cover is a tool that is used to insulate the spa. It also protections small children from getting in and drowning. The frog system has two cartridges. Try flipping them around so that the mineral cartridge is on the bottom and bromine on top. Spa seating and configuration is something to consider when looking for a spa. You bring up a good point. Consider the location the spa is going to sit in and it's orientation. We have make different model options that should accommodate most peoples patios and backyards.
I will be sure to pass on your review to consider in future designs.
Happy Hot Tubbing!
Filter cleaner works well on all the filters. It removes oils and dirt better than just power washing. The spa cover is a tool that is used to insulate the spa. It also protections small children from getting in and drowning. The frog system has two cartridges. Try flipping them around so that the mineral cartridge is on the bottom and bromine on top. Spa seating and configuration is something to consider when looking for a spa. You bring up a good point. Consider the location the spa is going to sit in and it's orientation. We have make different model options that should accommodate most peoples patios and backyards.
I will be sure to pass on your review to consider in future designs.
Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 239 for Geneva
Overall rating
4
/
5
Excellent Spa
PostedAugust 8, 2016
jasbo
from Dubuque,IA
Age:55-65
Comfort
4
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
5
/
5
Value
5
/
5
The Geneva is a wonderful family spa with a very nice assortment of seating stations allowing one to easily vary or focus their spa massage experience as desired. The only improvement I'd suggest is to make one of the seats a little deeper to accommodate taller users-for me that would ideally be the one with the neck jets.
Thank you! You have successfully submitted a comment for this review.
Review 240 for Geneva
Overall rating
4
/
5
Good Hut Tub
PostedJuly 28, 2016
Kingjager
from McLean, VA
Age:55-65
Comfort
5
/
5
Quality
5
/
5
Ease of Water Care
4
/
5
Energy Efficiency
4
/
5
Value
4
/
5
This is my third caldera spa and it has been a very good product. the only issue that I had was with the stereo speakers that failed after two years--but otherwise things have been good!
Thank you! You have successfully submitted a comment for this review.